Receptionist

Receptionist Duties and Responsibilities ✓Act as the main point of contact for tenants, visitors, guests, and contractors. ✓Provide information and assistance regarding the building and its facilities. ✓Direct visitors to the appropriate office, department, or person. ✓Maintain a friendly, professional, and helpful reception area. ✓Register and verify visitors in accordance with building security procedures. ✓Contact the relevant tenant or employee to confirm appointments. ✓Maintain accurate visitor logs and records. ✓Answer incoming telephone calls promptly and professionally. ✓Transfer calls to the appropriate person or department. ✓Take and relay messages accurately. ✓Respond to general inquiries from tenants, visitors, guests, and others. ✓Coordinate with security personnel regarding visitor access. ✓Follow emergencies, evacuation, and security procedures. ✓Assist in maintaining a safe and secure reception environment and act as Fire Warden during an actual emergency. ✓Maintain reception records, visitor registers, and daily reports, including updating required Excel files. ✓Receive and distribute mail, courier deliveries, and documents. ✓Schedule and confirm appointments when required. ✓Handle filing, printing, scanning, photocopying, and data-entry tasks. ✓Maintain records of keys, access cards, and other items under reception control. ✓Receive and respond to tenant requests and complaints via telephone, email, WhatsApp, and other approved communication channels. ✓Process payment via POS ✓Coordinate with maintenance, housekeeping, security, and management teams. ✓Report building defects and maintenance issues to the appropriate department. ✓Follow established procedures during fire alarms, medical emergencies, and other incidents. ✓Notify security, management, or emergency services as instructed. ✓Keep the reception desk and surrounding area clean, organized, and presentable. ✓Maintain confidentiality of tenants, visitors, guests, and company information. ✓Follow company policies, building regulations, and health and safety procedures. ✓Maintain a professional appearance and courteous attitude at all times. ✓Receive and process leasing documents, including writing cheques, in accordance with established procedures. Including the issuance of receipt. ✓Follow up on open issues with the respective team until appropriate action is taken or the matter is resolved. ✓Handle check-in and check-out procedures for short-term and Airbnb guests. ✓Assist tenants with unloading their belongings until the housekeeping team is available to provide assistance. Pay: From QAR2,300.00 per month Work

Location:
In person