Application Support Specialist
منذ أسبوع
Doha, DAW, قطر
AITS
دوام كامل
مجانًا عبر البريد الإلكتروني أو Google
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مجانًا عبر البريد الإلكتروني أو Google
Application Support Specialist
Role Description
We are seeking an Application Support Specialist to manage end-to-end functional and technical support for our bank's core digital channels, including mobile, retail, corporate, and branch applications. You will maintain system reliability, handle incident tickets, monitor performance, and support deployment releases in an Agile environment.
Key Responsibilities
Operational Support & Ticketing: Manage BAU emails, analyze and resolve Service Requests (SRs) and incidents within strict SLA/compliance standards. Monitoring & RCA: Track error logs and health metrics using AppDynamics (APM); execute preliminary Root Cause Analysis (RCA) on recurring issues. Deployments & Infrastructure: Support weekend deployments, release rollouts, patch management, database upgrades, and Disaster Recovery (DR) drills. Cross-Functional Collaboration: Partner with dev, QA, infra, and business teams during Agile sprints and stand-ups to drive continuous improvement. Qualifications & Requirements
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field. Technical Stack: Basic Oracle SQL & MySQL; working knowledge of Linux OS; basic understanding of Java, JavaScript, and HTML. Tools & Process: AppDynamics (or similar APM tools); familiarity with Agile, DevOps, and ticketing platforms (ServiceNow, JIRA, or Remedy). Flexibility: Strong problem-solving skills; willingness to support weekend deployments and DR activities. Experience in Banking/FinTech, microservices, and omni-channel API integrations. Pay: QAR12,000.00
- QAR15,000.00 per month Work
Location:
In person
Key Responsibilities
Operational Support & Ticketing: Manage BAU emails, analyze and resolve Service Requests (SRs) and incidents within strict SLA/compliance standards. Monitoring & RCA: Track error logs and health metrics using AppDynamics (APM); execute preliminary Root Cause Analysis (RCA) on recurring issues. Deployments & Infrastructure: Support weekend deployments, release rollouts, patch management, database upgrades, and Disaster Recovery (DR) drills. Cross-Functional Collaboration: Partner with dev, QA, infra, and business teams during Agile sprints and stand-ups to drive continuous improvement. Qualifications & Requirements
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field. Technical Stack: Basic Oracle SQL & MySQL; working knowledge of Linux OS; basic understanding of Java, JavaScript, and HTML. Tools & Process: AppDynamics (or similar APM tools); familiarity with Agile, DevOps, and ticketing platforms (ServiceNow, JIRA, or Remedy). Flexibility: Strong problem-solving skills; willingness to support weekend deployments and DR activities. Experience in Banking/FinTech, microservices, and omni-channel API integrations. Pay: QAR12,000.00
- QAR15,000.00 per month Work
Location:
In person