Customer Service Supervisor

Found in: beBee S QA - 1 month ago


Doha, Qatar Applynewjobs Consulting Full time
Published July 19, 2022 Location Doha, Qatar Category Customer Service / Reservations / Telecalling Job Type Full-time
Description Looking for a Customer service supervisor for Doha, Qatar. Job Responsibilities: Meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.Monitor and evaluate monthly agent performance, review productivity and attendance reports, and coach staff members to improve performance.Ensure that customers’ questions and problems are resolved properly and quickly.Address customers' problems that require escalation outside of the department.Assist in administering team attendance records, vacation and staffing schedules, and forecasts.
Identifying operational issues and suggesting possible improvements, keep senior management informed about recurring issues or problems.
Stay informed of all new products and services and ensure that the team is properly trained to handle questions about any of them.Build and maintain a positive working environment that attracts and retains high-quality staff.Report, analyze and resolve system, customer, and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience. Job Requirements: Bachelor degree holder.Three years of experience as a Customer service Supervisor.Ability to multi-task, prioritize, and manage time effectively.Strong organizational, analytical, and problem-solving skills with customer-oriented instinct.Good communication skill.Able to prioritize and delegate tasks.

  • Doha, Qatar QATAR Airways Full time

    As part of your role, your additional responsibilities will include the following: • Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo. • Resolving customer complaints via phone and email in a...


  • Doha, Qatar Place Vendome Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Soft Service Supervisor at **Place Vendôme Qatar**. As a Soft Service Supervisor, you will be responsible for overseeing and managing the daily operations of soft services, ensuring a clean, safe, and welcoming environment for shoppers and tenants. **Responsibilities**: **Team...

  • Supervisor

    1 week ago


    Doha, Qatar Link International Placement Service Full time

    Direct supervision of Quality Control onboard and to monitor structural inspection and maintain traceability in ship building, ship repair and ship conversion projects to avoid rework and delivery of a quality service to clients.Required Candidate profile Knowledge of Audit process.1 )interactive communication2 Solution oriented 3 Collaboration & team work4...


  • Doha, Qatar Human Capital Group Full time

    **Servicing**: - Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit...


  • Doha, Qatar Halliburton Full time

    As a Level I Service Supervisor for our Slickline operations, you accept accountability for on site customer satisfaction.Assurance of that satisfaction is achieved through a variety of ways, including customer consultations and service review.Confirm that all necessary tools are ready, complete and correct for the job.Apply your technical knowledge to solve...


  • Doha, Qatar سري Full time

    **Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...


  • Doha, Qatar سري Full time

    **Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...


  • Doha, Qatar Ali Bin Ali Full time

    Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.Develop and implement customer service policies and procedure.Manage a team of customer service representatives and call centre agents.Monitor customer interactions to ensure quality standards are metHandle escalated...


  • Doha, Qatar Project Support Service co Full time

    Hello, We are looking for environmental supervisor for ras laffan. **Job Type**: Contract **Experience**: - environmental supervisor: 5 years (preferred)


  • Doha, Qatar Starlinks Full time

    Customer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...


  • Doha, Qatar Starlinks Full time

    Customer Service Representativesto provide superior customer services to all customers calling thecall centre.Guide customers on available Ooredoo productand services, packages, value added servicesFollowstandard procedures for proper escalation of unresolved issues tothe appropriate internal teams.Ensure proper recordingand closure of all issues.Research,...


  • Doha, Qatar Al Abdulghani Motors Full time

    Greet all customers promptly and provide timely professional service on Vehicle services, Tinting & PPF jobs.Explain customers on the benefits of products to generate additional revenue through products upgrade.Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats while receiving the vehicles.Provide clear...


  • Doha, Qatar Sterling Catering Services Full time

    We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways...


  • Doha, Qatar Ali Bin Ali Full time

    Responsible for overseeing theoperations of the customer service department and call centre toensure high levels of customersatisfaction.Develop and implement customerservice policies and procedure.Manage a teamof customer service representatives and call centreagents.Monitor customer interactions to ensurequality standards are metHandle escalatedcustomer...

  • Safety Supervisor

    2 hours ago


    Doha, Qatar Project Support Service co Full time

    Hello, We are looking for safety supervisor for construction project. Experience: 5-6 years gas oil construction project. Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required) **Experience**: - safety supervisor construction project: 5 years (preferred)


  • Doha, Qatar Al Abdulghani Motors Full time

    Greet all customers promptly andprovide timely professional service on Vehicle services, Tinting& PPF jobs.Explain customers on thebenefits of products to generate additional revenue throughproducts upgrade.Ensure vehicle cleanlinessthrough use of vehicle protection materials such as seat covers andfloor mats while receiving thevehicles.Provide clear cost...

  • Qc Supervisor

    1 day ago


    Doha, Qatar Project Support Service co Full time

    Dear all, We are looking for QC supervisor with having gas oil construction experience. Job Description: review documentations submitted by vendor,organize pre inspection meeting,review inspection and test plan provided by vendors,review report of third party must have 5-6 years of gas oil epc experience in gulf. Qatar experience Ras laffan,...


  • Doha, Qatar Friends Human Resources and Consultancy Full time

    **About the Job** - To give excellent service to consumers by resolving their queries and to continually provide high standards of care throughout the relationship with the customer. **Your Tasks** - Answering of customer calls and providing assistance in a positive, friendly and helpful attitude. - Take ownership for resolving customer's enquires and...


  • Doha, Qatar BLS International Services Full time

    Appointment slotting for prospective customers. - Understand the applicant requirement and provide appropriate advise / information - Documentation - scrutiny / checking and submission - Biometrics - fingerprint scanning - Collection, handover & deposit of Cash for the day. - Selling Value Added services **Other Requirements**. - Excellent communication and...


  • Doha, Qatar Energy Jobline Full time

    Your Duties And Responsibilities Include Working within a high volume inbound Contact Centre.Showing ownership and accountability, offering solutions to help and benefit customersMaintain high service standards and continually improve the service to customersWork well within a dynamic team environmentNegotiate, investigate and resolve issues whilst...