Customer Service Manager

4 weeks ago


Doha, Qatar Ali Bin Ali Full time
  • Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
  • Develop and implement customer service policies and procedure.
  • Manage a team of customer service representatives and call centre agents.
  • Monitor customer interactions to ensure quality standards are met
  • Handle escalated customer complaints and issues
  • Analyze data and trends to improve customer service strategies
  • Collaborate with other departments to enhance the overall customer experience
  • Conduct staff training and performance evaluations.

Skills

  • Bachelor's degree in Business Administration or related field
  • Proven experience in a customer service management role
  • Strong leadership and communication skills
  • Knowledge of customer service / call center technologies and best practices
  • Ability to analyze data and make strategic decisions
  • Excellent problem-solving skills
  • Ability to work under pressure and handle difficult situations


  • Doha, Qatar Parsons Full time

    **Customer Service Manager** **Qatar** Parsons is working with leading public service organizations to orchestrate large scale O&M transformation for roads activities for programs that drives Service Delivery Excellence, Operational Efficiencies, Capability Building, Change Management, and Outsource Maximization. Parsons is looking for an amazingly...


  • Doha, Qatar Applynewjobs Consulting Full time

    Published January 29, 2023 Location Doha, Qatar Category Customer Service / Reservations / Telecalling Job Type Full-time **Description**: Looking for a Customer service supervisor for Doha, Qatar. Job Responsibilities: - Create effective customer service procedures, policies, and standards. - Supervise day-to-day operations in the customer service...


  • Doha, Qatar سري Full time

    **Customer Service** Job Location: Qatar Qualifications/Skills: Bachelor's degree or diploma in the same field. Min. 3 years of experience in Customer Service - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity...


  • Doha, Qatar Swisslog Healthcare Full time

    As a Customer Service Engineer at Swisslog Healthcare you will perform all Customer Support duties and responsibilities relating to Swisslog products (AMTS and ADMS) which include preventive maintenance, corrective maintenance, warranty service, emergency service, on-call services and promotion of company products and services as requested. We are offering a...

  • Customer Service

    1 month ago


    Doha, Qatar CFO Consulting Full time

    Key Responsibilities: - Respond to customer inquiries and provide information about our abaya products, pricing, and availability. - Assist customers in placing orders via either the website or out instagram page, tracking shipments, and processing returns or exchanges. - Use effective communication and persuasion skills to close sales and meet sales...


  • Doha, Qatar Starlinks Full time

    Customer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...


  • Doha, Qatar Al Abdulghani Motors Full time

    Greet all customers promptly and provide timely professional service on Vehicle services, Tinting & PPF jobs.Explain customers on the benefits of products to generate additional revenue through products upgrade.Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats while receiving the vehicles.Provide clear...


  • Doha, Qatar Marketing Manager Full time

    Analyse and develop a deep understanding of ACS Doha customer base through data, parent research and close collaboration with Admissions to understand parent current and future needs, perceptions and aspirationsLead the development of accurate, timely and insightful competitor and market insight giving clarity on external market pressures and opportunities...


  • Doha, Qatar CC Staffing International Full time

    **Job Description & Role**: Direct and manage all activities related to delivery of effective customer service Liaise with Team Supervisors and their teams to assure best customer experience Responsible for department P&L results Lead business development and execution of growth plans Arrange department structure according to requirements to assure smooth...


  • Doha, Qatar CC Staffing International Full time

    **Job Description & Role**: - Direct and manage all activities related to delivery of effective customer service - Liaise with Team Supervisors and their teams to assure best customer experience - Responsible for department P&L results - Lead business development and execution of growth plans - Arrange department structure according to requirements to...


  • Doha, Qatar PayLater Full time

    3+ years of work experience in customer service - Verbal Communication: Clear and articulate verbal communication is crucial for conveying information and understanding customer needs. - Strong problem-solving skills to assess customer issues and find effective and efficient solutions. - Patience is essential, especially when dealing with frustrated or upset...


  • Doha, Qatar Aldobi Online Trading and Service L.L.C Full time

    **Job Overview**: Position: Customer Support Agent (Bilingual: English and Arabic) Company: Aldobi Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a...


  • Doha, Qatar Holding Group Full time

    Roles & Responsibilities **The main responsibilities will include but not limited to**: - Researching product details or company policies to answer questions Processing orders, including collecting shipping information and processing payments - Providing information about products and services including pricing, availability, delivery options, and order...


  • Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...


  • Doha, Qatar Weill Cornell Medicine Full time

    In order to answer customer complaints and questions, senior customer service representatives must be experts in the products offered by their employer. This requires one to take the initiative to master every feature and benefit of each product.Some senior customer service representatives work with their employer’s salespeople to complete sales that...


  • Doha, Qatar QATAR Airways Full time

    Key Responsibilities: - Respond to inbound customer inquiries via phone, email, chat, and social media channels. - Resolve customer complaints regarding lost baggage, flight delays, cancellations, etc. - Provide accurate and up-to-date information on flight schedules, fares, and promotions. - Manage customer expectations and provide accurate timelines for...


  • Doha, Qatar Vistas Global Full time

    **We are looking for a Customer Service Agent preferably with background in the medical field.** Professional who is Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the...


  • Doha, Qatar Al Nasr Holding CO Full time

    **Customer Service Agent** - The incumbent will be responsible to provide high quality customer services and ensure a smooth patient flow in the health centre - Treat patients courteously and with respect; and provide patients with accurate information. - Maintain smooth, organized, and orderly flow of patients moving in and out of hospital premises. - Guide...


  • Doha, Qatar QATAR Airways Full time

    As part of your role, your additional responsibilities will include the following: • Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo. • Resolving customer complaints via phone and email in a...


  • Doha, Qatar Diet Delights Full time

    We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...