Director of Talent and Culture

4 weeks ago

Qatar Hotel Chadstone Melbourne MGallery Full time

Job Description

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS

Job Description

Scope and Objectives

The position is responsible for assisting in overseeing the management and operations of the Talent and Culture function of the hotel, including compensation and benefits, colleague communication, colleague relations, colleague engagement, industrial relations, performance and talent management and more, in order to support the hotel’s business objectives

Key Interactions

Internally

  • Executive Committee (ExCo), Department Heads, Section Heads and all colleagues.
  • Talent and Culture Team.
  • Group Purchasing and Group Information Technology.
  • Branch Union.

Externally

  • Accor in India, Middle East & Africa and Corporate.
  • Local and foreign hospitality institutions.
  • Industry and Talent & Culture counterparts.
  • Vendors – Recruitment agencies/headhunters, training providers, outsourced companies, contractors, suppliers, etc.
  • Candidates.
  • Guests.

Primary Responsibilities

Assists in Benchmarking for Competitive Compensation and Benefits Structure, Which Aims to Attract and Retain Talents

  • Assists to benchmark against the best-in-class in luxury hotels.
  • Assists to check with other industries for innovative initiatives and programs to adopt, modify and implement.
  • Assists to prepare new and creative tailor-made initiatives for the benefit of the hotel and all colleagues.
  • Ensures that the Payroll system is well managed for the effective administration of compensation and benefits.

Heartist® Journey – Colleague Communication / Relations / Engagement

  • Works closely with Employer Branding & Talent Acquisition team to ensure smooth transition of candidates upon completion of successful job offers.
  • Responds to all colleague enquiries promptly and professionally.
  • Ensures the dissemination of information to hotel colleagues in the most effective way on timely basis and in a timely manner. Assists to edit colleague newsletters and in-house colleague publications.
  • Assists to oversee the maintenance and cleanliness of the hotel’s colleague facilities, including locker rooms, rest rooms, colleague dining room, etc. in ensuring that heart-of-house colleague areas are attractive and well maintained at all times.
  • Assists to oversee the hotel’s colleague transportation ensuring compliance of timeliness and safety.
  • Plans and executes the hotel’s colleague events as well as social and recreational activities.
  • Plans and executes the hotel’s colleague recognition programs to inculcate a culture of spontaneous colleague recognition.
  • Assists to drive health at workplace initiatives aligning the hotel’s Talent and Culture initiatives and programs with Singapore Health Award and Work-Life standards.
  • Assists to drive a fun and caring environment and a supportive and inclusive workplace culture.
  • Assists to drive awareness and compliance with Accor’s Ethics and Corporate Social Responsibilities Charter, Code of Ethics, Social Media Policy, Anti-Corruption/Anti-Bribery Policy, etc.
  • Assists to drive a highly engaged and high-performance environment focusing on guest passion and quality.

Assists in Administration Related to Industrial Relations

  • Assists in administration related to the hotel’s collective agreement, annual increment and bonus.
  • Assists in grievance handling and administration of disciplinary actions in a timely and diligent manner.

Assists in Performance and Talent Management

  • Assists to oversee the management of effective performance reviews to ensure that they are conducted properly and fairly by operational managers in a timely manner.
  • Assists to review the recommendations for promotions and career development by Operational ExCo/Department Heads.

Qualifications

Profile

Knowledge And Experience

  • Tertiary education with specialization in Talent & Culture from a reputable institution.
  • Minimum of 2 years in a senior role in Talent and Culture (managing a team)
  • Minimum of 8 years working in T&C
  • Minimum of 8 years working in Employee Relations experience
  • Hospitality background is highly preferred
  • Detailed knowledge of local labour law and practices.
  • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word).

Competencies

  • Oral fluency and written excellence in English.
  • Ability to speak other languages and basic understanding of local languages and dialects an advantage.
  • Strong communicator with presentation and influencing skills.
  • Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
  • Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
  • Strong leadership to drive colleague engagement.
  • Driven and ability to work independently and multi-task with high proactivity in a dynamic environment.
  • Analytical with proven organizational skills and attention to details.
  • Flexible and able to embrace and respond to change effectively.
  • Sense of urgency.
  • Loyalty, high integrity and ability to keep confidentiality.
  • Executive presence – self-assured exuding quiet confidence and humility.
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