Branch Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Ajwan Group Full time

Key Responsibilities:

1.

Operational Management:

  • Oversee the daily operations of the branch, including the kitchen, showroom, and upcoming coffee service.
  • Ensure the branch meets its sales targets and operates efficiently.
  • Develop and implement operational strategies to enhance productivity and customer satisfaction.
  • Monitor daily operations to ensure a smooth workflow between the kitchen, showroom, and coffee service areas.

2.

Staff Management:

  • Recruit, train, and manage a team of sales representatives, florists, kitchen staff, and baristas.
  • Create staff schedules to ensure optimal coverage and efficiency.
  • Conduct regular performance evaluations and provide feedback and coaching to staff.
  • Foster a positive and collaborative work environment.
  • Ensure staff adhere to company policies and procedures.

3.

Inventory Management:

  • Monitor and manage inventory levels for chocolates, cakes, pastries, flowers, and coffee supplies.
  • Coordinate with suppliers for timely procurement of highquality ingredients and materials.
  • Implement inventory control procedures to minimize waste and prevent stockouts. Conduct regular inventory audits and reconcile discrepancies.

4.

Customer Service:

  • Ensure exceptional customer service is delivered at all times.
  • Handle customer complaints and feedback in a professional and timely manner.
  • Foster a welcoming and positive environment for customers and staff.
  • Develop and maintain relationships with key customers and community members.

5.

Food Hygiene and Safety:

  • Ensure compliance with all food hygiene and safety regulations.
  • Conduct regular inspections of the kitchen and showroom to maintain cleanliness and safety standards.
  • Train staff on food safety practices and procedures. Address any safety concerns promptly and effectively.

6.

Logistics and Supply Chain:

  • Oversee the logistics of product delivery and distribution.
  • Coordinate with the kitchen and showroom to ensure timely production and display of products.
  • Manage the scheduling and delivery of fresh flowers.
  • Optimize supply chain processes to reduce costs and improve efficiency.

7.

Financial Management:

  • Monitor and manage the branch's budget and financial performance.
  • Prepare financial reports and analysis for upper management.
  • Implement costcontrol measures to ensure profitability.
  • Handle cash management and banking activities.

8.

Marketing and Promotions:

  • Collaborate with the marketing team to develop and execute promotional activities.
  • Ensure the showroom is attractively merchandised and products are welldisplayed.
  • Engage in community outreach to promote the Cannelle brand.
  • Track and analyze the effectiveness of marketing campaigns.

9.

Scheduling and Planning:

  • Develop and manage staff schedules, ensuring adequate coverage during peak hours.
  • Plan and execute special events, promotions, and seasonal activities.
  • Ensure timely and accurate completion of all administrative tasks.
  • Coordinate with other branches for joint activities and promotions.

10.

Quality Control:

  • Maintain high standards of product quality and presentation.
  • Implement and monitor quality control processes for all products.
  • Address any quality issues promptly and effectively.

11.

Technology and Systems Management:

  • Oversee the implementation and use of POS systems and other technology solutions. Ensure staff are trained and proficient in using all systems.
  • Monitor system performance and troubleshoot any issues.

12.

Compliance and Reporting:

  • Ensure compliance with all local, state, and federal regulations.
  • Prepare and submit regular reports to upper management.
  • Keep accurate records of all transactions and activities.

13.

Training and Development:

  • Identify training needs and opportunities for staff development.
  • Organize regular training sessions and workshops.
  • Encourage continuous learning and improvement among staff.

14.

Community Engagement:

  • Develop and maintain relationships with local businesses and community organizations.
  • Participate in community events to promote the Cannelle brand.
  • Leverage community relationships to drive traffic to the branch.

15.

Strategic Planning:

  • Assist in the development and execution of the branch's strategic plan.
  • Identify opportunities for business growth and development.
  • Provide input and recommendations to the Group Operations Director.

Job Types:
Full-time, Permanent

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