Guest Relations Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

Rixos Qetaifan Island North


Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark.

The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Icon Tower is the world's highest tower of its kind, reaching 82 metres.

Guest Relations Manager


This position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.


What's in it for you:

  • Be part of a unique and complex resort in Qatar
  • Take advantage of opportunities to be recognized for your professional contributions
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

  • Assist guests with check in and checkout, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests' arrival and checkinto system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and inhouse facilities according to departmental standards to maximize revenue
  • Handle guests' complaints and comments tactfully and efficiently
  • Handling guests' mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to inhouse credit matters and act upon any discrepancies

Your experience and skills include:

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Your team & working environment:

At Accor, we are Heartists


Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo
**#BELIMITLESS

  • Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service are provided....

  • Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tawar Mall Full time

    Requirements:- Can speak TAGALOG language.- At least 165cm to ensure compatibility with participating in promotional activities. Proven experience as a Guest Relations Officer or Receptionist (mall experience is an advantage). Familiarity with hospitality industry standards. A customeroriented and outgoing personality.Responsibilities: Greeting guests in a...

  • Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Responsible to make sure VIP guest experience is good Know how to speak and deal with Guests Know how to approach Guests Memorize VIP habits and know their close contacts / protocol team Visit VIP when required and make sure they always prefer our venue as their favorite restaurant Full responsibility to take care of any inspection on the ground from MOI,...

  • Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Responsible to make sure VIP guest experience is goodo Know how to speak and deal with Guestso Know how to approach Guestso Memorize VIP habits and know their close contacts / protocol teamo Visit VIP when required and make sure they always prefer our venue as their favorite restauranto Full responsibility to take care of any inspection on the ground from...

  • Guest Relations Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar The Ritz-Carlton Qatar Full time

    Supervising check-in and check-out procedures including reservations and financial transactions.Instantly accommodate guest requests such as in-room dining.Ensure that guests with special needs receive appropriate servicesCoordinate and manage communications between guests and staff and follow up to ensure customer issues are resolved.Supervise informing...

  • Guest Relations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar voco Full time

    Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateralProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking...

  • Guest Relation Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    We are looking to hire a qualified Guest Relation Officer to join our dynamic team.Responsibilities:Promotes a helpful and professional image to the guest, gives full co-operation, prioritizes and handles all patient requiring assistance with a prompt, caring and helpful attitude. Responsible for the overall patient Experience throughout their stay i.e....

  • Restaurant Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rise Group QATAR Full time

    Position:(FEMALE ONLY) Restaurant Guest Relations Officer / Customer Service Officer / Guest Experience ExpertSalary:QAR 4,200++ or QAR 6,000 (Full Package / All In)- ++ FREE transportation and shared room accommodation_Duties and Responsibilities: Warmly welcome guests upon arrival and ensure a smooth and pleasant checkin process. Engage with guests during...

  • Guest Relation Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    Rixos Qetaifan Island NorthOpening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the...

  • Restaurant Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rise Group QATAR Full time

    Position:(FEMALE ONLY) Restaurant Guest Relations Officer / Customer Service Officer / Guest Experience ExpertSalary:QAR 4,200++ or QAR 6,000 (Full Package / All In)- ++ FREE transportation and shared room accommodation_Duties and Responsibilities: Warmly welcome guests upon arrival and ensure a smooth and pleasant checkin process. Engage with guests during...

  • Vip Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    Nationality: must be Arab with professional and pleasant appearance and personality Male Responsible to make sure VIP guest experience is good Know how to speak and deal with Guests Know how to approach Guest Memorize VIP habits and know their close contacts / protocol team Visit VIP when required and make sure they always prefer our venue as their favorite...

  • VIP Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    · Nationality: must be Arab with professional and pleasant appearance and personality Maleo Responsible to make sure VIP guest experience is goodo Know how to speak and deal with Guestso Know how to approach Guesto Memorize VIP habits and know their close contacts / protocol teamo Visit VIP when required and make sure they always prefer our venue as their...

  • Guest Relation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Crew Full time

    Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.Provide information and assistance to all guests and visitors. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Ensure that standards are maintained at a superior level on a...

  • Guest Relations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time

    Company DescriptionBeing a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across...

  • Guest Relation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    Rixos Qetaifan Island NorthOpening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the...

  • Guest Relations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Arabic language is mustResponsible to make sure VIP guest experience is good Know how to speak and deal with Guests Know how to approach Guests Memorize VIP habits and know their close contacts / protocol team Visit VIP when required and make sure they always prefer our venue as their favorite restaurant Full responsibility to take care of any inspection...

  • guest relations agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Arabic language is mustMale candidatesResponsible to make sure VIP guest experience is goodo Know how to speak and deal with Guestso Know how to approach Guestso Memorize VIP habits and know their close contacts / protocol teamo Visit VIP when required and make sure they always prefer our venue as their favorite restauranto Full responsibility to take care...

  • Female Guest Relations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tawar Mall Full time

    Requirements:- IMMEDIATE JOINING:- Can speak TAGALOG language.- At least 165cm to ensure compatibility with participating in promotional activities. Proven experience as a Guest Relations Officer or Receptionist (mall experience is an advantage). Familiarity with hospitality industry standards. A customeroriented and outgoing personality.Responsibilities:...

  • Assistant Guest Relations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning...