IT Technician

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar THASAAMAH TECHNOLOGIES Full time
Prioritize tasks and projects to deliver on-time completion of tickets and customer support.

  • Partner with the Performance Center leadership team to understand long term strategy and initiatives and support improvements in technology and operational improvements.
  • Drive standardized processes, clear expectations and goals for the local IT team as well as ensuring those goals align with the Performance Center's business needs.
  • Optimize overall technology performance of systems by collaborating with other IT shared service groups to support the Performance Center's short and long term initiatives.
  • Ticket Management, Administration and Reporting
  • Track and manage ticket reporting and direct technicians on improving performance; track issues by type; conduct RCCA / process improvements to drive continuous improvement and performance.
  • Support the implementation of the I.T. components of site specific and / or companywide projects or initiatives by advising and coordinating with the applicable functional leaders and / or teams.
  • Partner with the Business Applications, Infrastructure & Security and Network Services teams to accomplish I.T. Department and Company goals.
  • Act as the point of contact for IT related purchases including data center and end user hardware and software licenses and professional services.
  • Manage local vendors and services to ensure performance and support of those services.
  • Perform and document Disaster Recovery and Incident Response testing when directed.
  • Responsible for supporting the availability, performance, security, maintenance, troubleshooting and repair of the I.T. infrastructure at one or more designated company sites.
  • Ensure high availability of data including managing all aspects of data backup, data retention and data restore.
  • Assist in resolving Local Area Network (LAN) issues where applicable and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
  • Assist in resolving Local IT Security issues where applicable and coordinating with the Security Team on required changes and local technology implementations.
  • Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
  • Support server room operations when directed including user account administration, data backups, restores and backup media rotations. Perform server installation, maintenance, troubleshooting and repair.
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Salary:
AED2, AED3,000.00 per month

Salary:
Up to QAR2,500.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

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