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Helpdesk/cafm/mms Operator
2 weeks ago
Job Requirements:
- Bachelor's Degree level education
- Minimum 2 years working experience in a call center/helpdesk type role
- Strong Interpersonal skills, initiative, analytical thinking, decisionmaking and leadership abilities.
- Perfect command of spoken and written English
- Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001
Duties and Responsibilities:
Responsibilities:
- Provide a helpdesk function to deliver related managing agent services.
- Work on a shift basis which could include weekend and night working.
- Assist the operations team in the daily operations of the CAFM system.
- In conjunction with the helpdesk manager, produce reports to performance levels.
- Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
- Help to develop/review related IMS policies and procedures as required
- Ensure customer issues are professionally resolved
- To meet or exceed Targets and KPI requirements set by senior management from time to time.
ACCOUNTABILITIES:
- Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
- Good communication with the FM MA staff, vendors and supply chain from a helpdesk perspective
- Perform emergency support duty, if required
- Accurate capture and inputting of all required information
- Close relations with Maintenance planners and coordinators to ensure operational effectiveness
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