Helpdesk/cafm/mms Operator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar SNC-Lavalin Full time

Job Requirements:

  • Bachelor's Degree level education
  • Minimum 2 years working experience in a call center/helpdesk type role
  • Strong Interpersonal skills, initiative, analytical thinking, decisionmaking and leadership abilities.
  • Perfect command of spoken and written English
  • Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001

Duties and Responsibilities:

Responsibilities:

  • Provide a helpdesk function to deliver related managing agent services.
  • Work on a shift basis which could include weekend and night working.
  • Assist the operations team in the daily operations of the CAFM system.
  • In conjunction with the helpdesk manager, produce reports to performance levels.
  • Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
  • Help to develop/review related IMS policies and procedures as required
  • Ensure customer issues are professionally resolved
  • To meet or exceed Targets and KPI requirements set by senior management from time to time.

ACCOUNTABILITIES:

  • Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
  • Good communication with the FM MA staff, vendors and supply chain from a helpdesk perspective
  • Perform emergency support duty, if required
  • Accurate capture and inputting of all required information
  • Close relations with Maintenance planners and coordinators to ensure operational effectiveness

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