IT Helpdesk and Endpoint Technician

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

Nair Systems is currently looking for
IT Helpdesk and Endpoint Technician for our
Qatar operations with the following terms & conditions.

Required education and prior experience:

  • Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
  • Mandatory: 2+ years' experience working with Microsoft Client and server platforms as a helpdesk technician.
  • Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
  • Mandatory: 1year experience in Azure, Microsoft 365 Suite support.
  • Mandatory: Knowledge of Basic Network support.
  • Optional: Knowledge of Helpdesk ticketing system.
  • Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Performing onsite installations and support.
  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
  • Install and configure Windows and other desktop software.
  • Configure and manage connectivity and storage
  • Maintain Windows
  • Protect devices and data
  • Deploy Windows client
  • Manage identity and access by creating and maintaining AD users.
  • Manage compliance policies and configuration profiles
  • Manage, maintain, and protect devices
  • Manage apps
  • Rollout patches.
  • Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Maintain printing systems and assist with network printer system maintenance
  • Maintain backup system and processes.
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
  • Work effectively and professionally with other team members, learns from and shares knowledge with others.
  • Escalate irresolvable issues to Engineers; advanced support or vendor support.
  • Identify and resolve problems of basic scope using proper tools and techniques
  • Offers suggestions for process improvements in the helpdesk area.
  • Communicate in written and verbal form effectively
  • Some afterhours work may be required
  • Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
  • Automate/script PC support and rollout tasks.

Personality Requirements:

  • Has helpful customer serviceoriented personality and enjoys interacting with and helping others.
  • Superior communication skills, written and verbal, must be fluent in English and possess great phone manner. Arabic knowledge is an advantage.
  • Reliable and honest
  • Good time management skills
  • Ability to work unsupervised.
  • Ability to work under pressure and deal with multiple tasks
  • Excellent presentation and customer service skills
  • Attention to detail
  • Strong problemsolving skills

Joining time frame: 2 weeks (maximum 1 month)

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

Speak with the employer

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