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Helpdesk Operator
2 weeks ago
They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
RESPONSIBILITIES:
- Organize resources so they are easy to locate
- Resolve customer issues with company products
- Answer other customer questions and offer them access to helpful resources
- Direct questions to the right department when needed
- Ensure customer satisfaction
- Manage all desk administrative duties
- Maintain accurate records of interactions with customers and recurring user problems
- Follow up with customers as needed to ensure any problems are resolved
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
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