Front Office Supervisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar voco Full time

Oversee all guest related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained.


  • Respond to any guest complaints and other related issues promptly with empathy and professionalism.
  • Protect the welfare and interests of guests and ensure the safekeeping of the property.
  • Complete inspection of entire property as per daily checklist.
  • Check statistical data on days proceedings as regards to room revenue and occupancy
  • Assist all departments when needed for successful operation of the hotel.
  • Ensure professional and effective lines of communication are maintained between Front Office and all other operating departments, with particular emphasis on Housekeeping, Maintenance, Security and outlets.
  • Ensure the Duty Log is accurately updated with an emphasis on concise reporting.
  • Accomplish competitive survey.
  • Ensure voco Doha West Bay Suites an IHG policies and procedures are adhered to at all times.
  • Maintain professional business confidentiality and discretion in all dealings.
  • Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times.
  • Ensure special amenities and services are delivered on time and are personally followed up with the guests concerned.
  • Communicate daily activities, objectives and required information to all direct reports.
  • Respond to any fire alarms, potential emergencies and requests for medical assistance by guests and/or staff.
  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
  • Audit, balance and report on the food and beverage outlet cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
  • Run reports for F&B outlet and balance daily receipts against those reports.
  • Run night audit reports/journals from the front office system and point of sale after insuring all revenues are correctly balanced and accounted for.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Perform other related duties as required and assigned by management.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?


voco brand comes to life in hotels that you can count on but that are different enough to be fun.

Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.

Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Let's Go Further Together.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Caterer Global Full time

    A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.What will I be doing?As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar FAIRMONT Full time

    Company DescriptionBeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Front OfficeSupervisor A Front Office Supervisorassists in daily Front Office operations and works with customersand Guests to serve their needs and provide an excellent customerservice experience.What will I bedoingAs FrontOffice Supervisor you will assist in daily Front Office operationsand work with customers and Guests to serve their needs and providean...

  • Front Office Supervisor| Hilton Salwa

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    Front Office Supervisor What We need from you: Previous experience in a 5-star hotelDesire to progress within the Hospitality industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyMust speak fluent Arabic and...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar EOS Recruitment Full time

    Company - High End Hotel - DohaDepartment - Front OfficeReporting to: General ManagerJob SummaryDirectly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.Duties and Responsibilities: Participates in the...

  • Front Office Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time

    Job Summary Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.Duties and Responsibilities: Participates in the selection of front office personnel. Trains, cross trains, and retains and front office...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar InterContinental Hotels Group Full time

    Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. The memorable experiences have to start somewhere. So why not with you? We're looking for a Front Office...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar HILTON Full time

    Supervise Front Office operationsduring your assigned shift to a consistently high standard Ensure your shift team have an current knowledge ofhotel products, services, pricing and special promotional offers,as well as daily VIP and special events Advise yourshift team of any special events or VIP Guests in the hotel thatday Monitor the appearance,...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar HILTON Full time

    Supervise Front Office operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance,...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Supervise the efficient operations of reception including check in/out proceduresSupport team members in handling guest requests and enquiries to ensure a positive outcome is achievedEnsure that the Front Office team is kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all...

  • Front Desk Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Millennium Plaza Doha Full time

    Join our team as a Front Desk Supervisor at Millennium Plaza Doha, where you play a crucial role in providing top-notch and customer-focused service to our guests, making sure they have an unforgettable and pleasing stay.As part of your duties, you will oversee the daily operations of the front desk, supervise colleagues, and handle any guest needs or issues...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    Essential Duties and Responsibilities –(Key Activities of the role)Conducts shift briefings to ensure hotel activities and operational requirements are knownSupervise front office operations during assigned shifts including:Maintenance of guest informationMaintenance of information about local eventsCompile occupancy statisticsSupervise the use of the...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    Rixos Qetaifan Island NorthOpening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the...

  • Front Office Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Apt Resources Full time

    If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk supervisor for our client's 5 star Hotel facility in Doha. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment's notice. You must be...

  • Front Desk Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Front Office

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Imperial holding Group Full time

    Front Desk Representative job description. A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.Contact / Ability to Commute: Doha (required)Ability to Relocate: Doha: Relocate...

  • Director of Front Office

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...