In-Room Dining Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Rixos Hotels Full time
  • Manage day-to-day operations ofIn-Room Dining
  • Conduct departmental dailybriefings to ensure that all pertinent information is well receivedby team members
  • Answer telephone callsaccording to company's standards and coordinate all foodand beverage orders with the serviceteam
  • Up-sell and promote food and beverageoffers at every available opportunity in order to maximize salesrevenue.
  • Supervise team members to ensure thatall tasks assigned/required are carried out on time and accordingto instruction and departmentalstandards
  • Handle guests' complaintsand comments tactfully and efficiently, make effective servicerecovery if necessary
  • Inspect food &beverage quality regularly
  • Liaise withstewarding on inventory and breakagecontro
  • Maintain daily log book with clear andconcise information on operations
  • Establishguest database with preference records of regularguests
  • Implement weekly cleaning andmaintenance schedules for operating equipment (trolleys, pantry,etc)
  • Check the back of the house cleanliness toensure that it is in compliant with F&B sanitation andhygiene rules and regulations
  • Check the supplyof equipment/stock level and ensure that there is no shortage ofitems which have impact on the operation andguests

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