Complex Food

2 weeks ago

Qatar Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of the hotel.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR

  • 2year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with the all hotel departments to generate opportunities for new business.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in house promotions, sales calls, entertainment and an active involvement in restaurant & bar sales related procedures.
Develops relationships within community to strengthen and expand customer base for restaurants & bar sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Conducting Daily Sales Activities that Achieve Department Goals
Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
Actively be around in hotel public areas to engage with guests and generate additional business.

Develop, plan and execute all Food & Beverage promotions with the operations and communications departments for both internal and external communications related promotions.

Explores opportunities of hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.

Works with the Marketing Communication department on restaurant related promotional activities for the hot zone near the hotel.

Works closely with Event Management's client in order to capture more local restaurants business and utilize previous business as the database to build future opportunities.

Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business.
Attend social functions in order to meet new business opportunities.
Uses negotiating skills and creative selling abilities to create additional restaurant business.
Uses sales resources and administrative/support staff effectively.
Executes and supports the operational aspects of business booked.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Identifies new restaurant business opportunities to achieve personal and property revenue goals.
Understands and creates awareness of promotional activities of competition.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Monitors same day selling procedures to maximize restaurant revenue.

Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns.

Providing Exceptional Customer Service to all Guests and Customers

Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit.

Supports Marriott's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services customers in order to grow restaurant business.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Provides excellent customer service consistent with the daily service basics of the brand.
Sets a positive example for guest relations.
Handles guest problems and complaints.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are abo

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