IT Support Analyst

2 weeks ago


AlJumayliyah, Qatar Qatar Gas Full time
Key Job Accountabilities

  • Investigate operational issues, problems and requests for support,in coordination with colleagues and other stakeholders, seekingeffective solutions. Analyzes underlying issues and their rootcauses, and identifies available options for resolution.
  • Responds to requests for support by means of making systemmodifications, developing work-arounds, manipulating data,reconfiguring systems, changing operating procedures, trainingusers, producing documentation, or escalating requests todevelopment team or software suppliers.
  • Monitorsprogress of requests for support and ensures users and otherstakeholders are kept informed. Takes corrective action to avoid orminimise delays.
  • Carries out routine configuration,installation and reconfiguration of Business Applications, DatabaseManagement Systems, and related Tools & Technologies.
  • Coordinates with colleagues and other stakeholders tospecify data, data objects and information flows that align withthe needs of the business.
  • Defines, documents andexecutes projects, actively participating in all phases of theproject. Identifies, assesses and manages risks and issues whichmight impact on the success of the project.
  • Prepares andmaintains realistic project schedules (showing tasks anddependencies) and quality plans and tracks all activities againstthem, providing regular and accurate reports asappropriate.


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