IT Technician Team Lead

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Metazyber Technologies Full time

_
Technical Proficiency:

_Proficient in ITIL methodologies, experienced in leading a team of IT Helpdesk professionals, including task delegation, performance monitoring, technical supervision and mentorship with hands-on experience in ITSM tools.

-
Responsibilities:_

  • Supervising the team, provide escalated technical support and monitor performance.
  • Manage the Ticketing tool by monitoring ticket queues, assignment, review metrics for performance improvement
  • Ensure high levels of customer satisfaction.
  • Manage administrative tasks related to the service desk.
  • Creating and maintaining documentation, knowledge base articles, and standard operating procedures
  • Encouraging continuous learning and professional development within the team.
  • Manage the IT store team for Asset Management.
  • Prepare relevant reports
-
Duration:_3 Years Contract

Joining Date:
July 2024

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Experience:_

A minimum of 8 years of experience with strong communication skills and experience in working in as Team Lead.

**Work Location

  • Doha, Qatar.**
    Language Proficiency:_Fluent in English, Knowledge of Arabic will be an added advantage.

Job Type:
Contract

Contract length: 36 months

Education:

  • Bachelor's (preferred)

Experience:

  • Sr IT
Team Lead: 8 years (preferred)

License/Certification:

  • ITIL v4 (required)

Location:

  • Doha (preferred)
Application Deadline: 16/05/2024

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