Back Office Representative

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Lanco Engineering Full time
Back Office Representative (Customer Service) Job details Here's how the job details align with yourprofile . Job type

Temporary

Contract

Location Full job description

Job Summary:
The role holder ensures effective handling of non-direct customer interaction requests, such as escalated inquiries and complaints, and follows up on requests. The role also resolves written customer disputes based on call center referrals.

Responsibilities:

  • Handle customer complaints and escalations with a strong focus on customer-oriented ethics.
  • Interact with customers to ensure appropriate, timely, and fair resolutions.
  • Build positive rapport with various types of customers during interactions.
  • Ensure timely follow-ups and commitments to customers.
  • Maintain detailed logs of customer complaints/requests in the system and follow up periodically.
  • Update customers on the status of their inquiries or complaints.
  • Escalate complex issues to the Senior Supervisor-Back Office as needed.
  • Meet performance objectives set by the Senior Supervisor-Back Office.
  • Stay updated on Kahramaa's services to provide accurate information to customers.
  • Perform other related duties as requested by the immediate supervisor.
  • Work shifts as directed by the supervisor or head of section.

Knowledge, Skills, and Experience:

  • 5 years of customer service experience, including 2 years in a similar role.
  • Strong knowledge of customer service practices and office procedures.
  • Proficient in computer skills and standard office equipment.
  • Excellent interpersonal skills.

Regrettably only shortlisted candidates will be contacted.

Job Types: Temporary, Contract
Contract length: 6 months

Application Question(s):

  • Will you be able to join immediately?
  • Do you have minimum 5 years work experience in Customer Service?
  • Do you have 2 years work experience as Back Office Representative?
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