Community Engagement Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Katara Club Full time

The Community Engagement Manager is responsible for building the reach of Katara Club by engaging the community, partners and staff in our activities and building our membership base.

The role will be the face and primary contact for members and partners, whilst building our profile and creating opportunities for the community to be more actively involved in events and services offered by the club.

A key focus is growing the membership engagement at Katara Club and delivering a high-quality service to our members. The Community Engagement Manager is responsible for the delivery of exceptional experiences to all member-related activities.


The community engagement element of this role is to link our stakeholders to Katara Club's vision and mission, to be an advocate for the Katara Club brand internally and externally, to use their knowledge and community spirit to promote membership retention and engagement.

As with all Katara Club staff, the role will adopt a team-based approach for major initiatives and events.

Within 1 month, you will

  • Understand the Katara Club brand
  • Understand our membership base
  • Learn about our stakeholders and partners
  • Build a plan to grow our community
Within 6 months, you will

  • Be responsible for spearheading and implementing engagement activities for our stakeholders
  • Contribute to and implement commercial and marketing goals
  • Serve as the 'go to' person for partners
  • Expand our partnership base and close agreements that can enhance membership value and experience
  • Create a process for membership retention
  • Bring innovative strategies to expand our stakeholder reach
  • Implement systems to streamline the membership processes and journeys

Community Engagement:

  • Development/review, implementation, and evaluation of the Community Engagement Strategy
  • Design and implement events for key target groups to increase the profile of Katara Club internally and externally
  • Assist in utilizing social media to develop opportunities for community engagement
  • Build the brand of Katara Club and implement strategies to increase membership
  • Work alongside each customerfacing department at Katara Club to increase teamwork and community

Membership Growth:

  • Identification of opportunities for membership growth to target markets
  • Creation of sales and marketing processes to maximize membership growth
  • Optimize current corporate deals and implement new ones

Servicing:

  • Continuously evaluate and improve membership renewal and joining process
  • Ensure membership retention is maintained at a high level

Administration:

  • Management of all data requirements including accurate membership records and reporting
  • Provide a monthly membership report, with historical performance to the GM

Finance:

  • Ensure budgeted income and expenses are achieved
  • Manage expenditure in accordance with approved budget
  • Provide monthly budget reports

Other Duties:

  • Fulfil other duties as directed by the GM

Experience:

Community Engagement Managementn: 3 years (required)

  • GCC Based: 2 years (required)

Language:

  • Arabic (required)
  • English (required)


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