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Revenue – Reservations Agent
2 weeks ago
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognising Differences
- Adaptability
- Customer Focus
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Reservation Agent
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Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full timeCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.As Cluster Reservations...
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Multi-Property Reservations Agent
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Doha, Baladīyat ad Dawḩah, Qatar Marriott International, In Full timeJob NumberJob Category Reservations Location Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N PositionType Non-Management POSITION SUMMARY Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guest reservation needs...
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Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeTo monitor, supervise and train the ClusterReservations and Royal Services Agents in maintaining anddelivering high levels of standards according to company policy andprocedure. To assist the Cluster Assistant Reservations Manager inthe operation and requirements of the department. In absence of theCluster Assistant Reservations Manager, to be able to take...
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Doha, Baladīyat ad Dawḩah, Qatar InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
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