Customer Service Improvement Specialist
1 week ago
About the role:
As Customer Service Improvement Specialist, you will be responsible for helping us achieve this ambition:
- Responsible to gather intelligence to customer behaviours and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops methods to measure performance standards within the Terminal operations department.
- Lead the review of internal/external procedures and processes by recommending and implementing relevant changes through training programs and customer service awareness campaigns to achieve operational efficiency and improved customer service standards
- Support the implementation of HIA Brand identity at workplace through regular audits to ensure that the prescribed Hamad International Airport branding applied is in line with Customer Service Manual
- Updating periodically the customer services manual by analyzing customer service reports and trends, reviewing and make recommendation for major operational changes in order to improve associate processes.
- Accountable to improve service delivery by collecting case studies, developing learning and training materials for frontline staff, introducing interactive tools and techniques as identified by market trends for successful interactions with customers and various stakeholders
- Support the Customer Service Manager in making decisions for internal and external customer experience improvements by collecting and liaising with Customer Research Analysis to reviewing the survey outcomes and develop action plan to improve the customer experience.
- Investigate customer related complaints/complements from internal communications processes and respond by compiling incident reports and recommending corrective actions.
- Reduce impact of emergency or major operational disruption affecting Hamad International Airport by supporting and monitoring the delivery of HIA service recovery tools to safeguard overall customer experience, support operational demand increase during peaks, disruptions by working along Terminal Operations team during these hours to cope with increase demand of passengers, and monitoring the quality of services.
- Perform any other duties related to his/her department as directed by the Head of Department.
About you:
Essential
- Relevant College or University qualification to min Bachelor's level
- Min 4 years of relevant experience
- Previous experience in Airport operations
- Training qualification
- Experience in classroom training
Preferred
- Experience in working in a multicultural environment
- Experience in project management
-
Customer Service Improvement Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the role:As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition:Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport...
-
Customer Service Improvement Officer
4 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the Role:At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the Role:At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full timeAbout the Role:At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel whowill be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full timeAbout the Role:At Hamad International Airport we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
-
Customer Service Improvement Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full timeAbout theRole:At Hamad InternationalAirport we believe that success starts with exceptional people. Weare on keen on finding the right personnel who will be responsibleto provide excellent Customer service and Terminal operationtraining as well as conduct customer service and operationalimprovement campaigns besides maintaining a customer centricairport...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Sports Service Qatar Full timeUnderstand the demand of consumers to provide timely service and solutions.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.Keep records of...
-
Customer Service Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full timeYour Duties And Responsibilities Include Working within a high volume inbound Contact Centre.Showing ownership and accountability, offering solutions to help and benefit customersMaintain high service standards and continually improve the service to customersWork well within a dynamic team environmentNegotiate, investigate and resolve issues whilst...
-
Field Services Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar baker hughes qatar Full timeWe are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our team partners with cross-functional teams on inland or offshore rigs to add value to oil well extractions and provide support to the success of our field operations.Partner with the bestAs a...
-
Customer Relations Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar DHL Full timeCustomer Relations SpecialistWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and...
-
Customer Support Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full timeCustomer Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive sustainable future. At ABB we have the clear goal of driving diversity and inclusion across all dimensions. Together we are embarking on a journey where each and every one of us...
-
Customer Experience Quality Specialist
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...
-
Customer Experience Quality Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...
-
Customer Experience Quality Specialist
4 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAbout the roleWelcome to a world where ambitions fly highWe are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha.As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and...
-
Customer Support Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full timeCustomer Support Specialist:Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us,...
-
Customer Service
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Gulf Consulting Group Full timeWe are reputed Engineering Consultants based in Doha, We are looking for Customer Service representative for our Sister company with more than 5+ years of experience, preferably Arabic speaker.Key Responsibilities:- Order Processing: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications,...
-
Business Improvement Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Linum Consult Full timeLinum Consult's client operates out of the Middle East. Due to continued growth, they are currently seeking a Business Improvement Specialist to identify, manage, and institutionalise Business Improvement initiatives. This role will be based in their Doha office.RESPONSIBILITIES Developing short term and longterm strategies for business operations and...
-
Business Process Improvement Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar 1Recruit International Full timeBusiness Process Improvement Specialist - Qatar Join the FIFA Infrastructure Boom Public Works Government AuthorityLocation: Doha, QatarRef# 219The country of Qatar continues to experience substantial construction growth with infrastructure budgets rising to over $120B for infrastructure and road projects by 2018. Our client seeks to support Qatar's...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Ritaj Full timeRitaj Facility ManagementCustomer Service Representative with Facility Management ExperienceFacility Management ExperienceMust know Arabic/EnglishPosition Overview:As a Customer Service Representative (CSR) with experience in facility management, you will be responsible for ensuring excellent customer satisfaction while handling facility-related inquiries,...
-
Customer Service Manager
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full timeResponsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.Develop and implement customer service policies and procedure.Manage a team of customer service representatives and call centre agents.Monitor customer interactions to ensure quality standards are metHandle escalated...