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Customer Service Manager

3 months ago


Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time
  • Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
  • Develop and implement customer service policies and procedure.
  • Manage a team of customer service representatives and call centre agents.
  • Monitor customer interactions to ensure quality standards are met
  • Handle escalated customer complaints and issues
  • Analyze data and trends to improve customer service strategies
  • Collaborate with other departments to enhance the overall customer experience
  • Conduct staff training and performance evaluations.

Skills

  • Bachelor's degree in Business Administration or related field
  • Proven experience in a customer service management role
  • Strong leadership and communication skills
  • Knowledge of customer service / call center technologies and best practices
  • Ability to analyze data and make strategic decisions
  • Excellent problem-solving skills
  • Ability to work under pressure and handle difficult situations

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