Customer Service

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Gulf Consulting Group Full time

We are reputed Engineering Consultants based in Doha, We are looking for
Customer Service representative for our Sister company with more than 5+ years of experience, preferably Arabic speaker.


Key Responsibilities:

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Order Processing: Handle customer orders, ensuring accuracy and efficiency in processing. Assist customers with order placement, modifications, cancellations, and returns.
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Issue Resolution: Investigate and resolve customer complaints or issues promptly and professionally. Collaborate with other departments to ensure timely resolution and customer satisfaction.
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Product Knowledge: Develop a comprehensive understanding of our products or services to effectively assist customers. Provide product information, features, and benefits to aid customers in making informed purchasing decisions.
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Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions using CRM software. Document customer feedback and suggestions for continuous improvement.
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Customer Education: Educate customers on product usage, features, and troubleshooting techniques. Provide guidance on best practices to optimize their experience with our products or services.
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Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers based on their needs and preferences. Utilize persuasive techniques to increase sales and revenue.
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Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. Participate in ongoing training and development programs to enhance skills and knowledge.
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Team Collaboration: Collaborate with team members and other departments to share knowledge, coordinate activities, and achieve common goals. Foster a positive and supportive work environment.

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