Analyst Project Management Contact Center

You Have These MinimumQualificationsTwo years of project management,agile, or business process experienceTwo yearsof experience working in a contact centerenvironmentCommand of PowerPoint, Excel (canmaintain complex spreadsheets), Project, and familiarity withprocess tools such as VISIO, with the ability to build compellingstories with data, text, and...

Scheduling Analysts will be focused on scheduling models that measure the supply and demand of the contact center (on a daily and weekly level), in order to ensure the most effective and efficient utilization of resources. Scheduling Analysts will work very closely with department Managers and Supervisors in order to establish the most effective schedules...

Scheduling Analysts will be focused onscheduling models that measure the supply and demand of the contactcenter (on a daily and weekly level), in order to ensure the mosteffective and efficient utilization of resources. SchedulingAnalysts will work very closely with department Managers andSupervisors in order to establish the most effective schedules...

Job Summary:The role holder is responsible for developing and managing effective scheduling and manpower systems for the contact center and other related customer business units.Responsibilities: Analyze historical call trends and forecast future trends. Prepare staff schedules based on business needs. Monitor and address Call Centre SLA issues, including...

About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. Manage service level of all customer service...

Operational Responsibilities DIC Support AnalystDigital Incubation CenterProvide robust project Management support.Develop internal reports to track project progress and key performance indicators.Provide analytical support and benchmarking against best practices.Assist in organizing and coordinating Idea Camp events including intake programs and training...

About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service aspect of the HIA...

Infrastructure Project Manager Jobs in Doha, Qatar by Qatar Project Management (QPM) | Infrastructure Project ManagerQatar Project Management (QPM) - Doha, Qatar Posted In 11/11/2013 Apply For JobApplicants 20 Views 5148 Job Description Role Overview:The Infrastructure Manager is tasked with ensuring high quality planning and designing of foundations,...

The Financial Analyst plays a pivotal role in the financial health and strategic direction of the organization. Responsible for overseeing financial operations, reporting and analysis, this role requires a strong understanding of accounting principles, financial management and business strategy. The Financial Analyst will closely work with Director of...

The Financial Analyst plays a pivotal role in the financial health and strategic direction of the organization. Responsible for overseeing financial operations, reporting and analysis, this role requires a strong understanding of accounting principles, financial management and business strategy. The Financial Analyst will closely work with Director of...

Operational Responsibilities DICSupport AnalystDigitalIncubation CenterProvide robustproject Management support.Develop internalreports to track project progress and key performanceindicators.Provide analytical support andbenchmarking against best practices.Assist inorganizing and coordinating Idea Camp events including intakeprograms and training sessions...

About the Role:As a Lead Business Analyst (Agile), you will play a critical role in delivering high impact projects and products by bridging the gap between business needs and technology solutions using agile methodology. The ideal candidate must have a strong credible experience delivering products and projects using Agile methodology and demonstrated...

About the Role:As a Lead Business Analyst (Agile), you will play a critical role in delivering high impact projects and products by bridging the gap between business needs and technology solutions using agile methodology. The ideal candidate must have a strong credible experience delivering products and projects using Agile methodology and demonstrated...

Job Summary:The role holder ensures effective customer service at Kahramaa branches, handling walk-in inquiries, addressing complaints, and resolving issues.Responsibilities: Handle all customer inquiries and complaints at Kahramaa branches. Provide information on Kahramaa services, register complaints, and resolve queries. Track and resolve customer service...

JOB RESPONSIBILITIES Collaborate with senior management to align IT projects with organizational goals and objectives. Develop and implement an IT project strategy that supports business growth and innovation. Lead the planning, execution, and closure of IT projects, ensuring they are completed on time and within scope. Define project scope, goals, and...

Day to day:Insight Global is seeking an EpicBridges Interface Analyst for not-for-profit hospital in Jupiter,FL. The Epic Bridges Interface analyst is the primary contact forthe interfaces they are assigned to implement and support. Theycoordinate analysis sessions to identify interface business needs,create technical designs, and own issue triage necessary...

Day to day: Insight Global is seeking an Epic Bridges Interface Analyst for not-for-profit hospital in Jupiter, FL. The Epic Bridges Interface analyst is the primary contact for the interfaces they are assigned to implement and support. They coordinate analysis sessions to identify interface business needs, create technical designs, and own issue triage...

Lead planning and implementation of Software Projects (Initiation through Closure) and serve as the main point of contact during all project phases Facilitate definition of project scope, goals, deliverables and project meetings - internal and external Manage Customers' implicit and explicit business requirements and ensure they are addressed within our...

About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service...

We are looking for a Threat Detection Analyst. This position will be based at The Threat Detection Analyst will be part of the global Siemens Cyber Defense Center, which is tasked with the primary mission to detect, analyze, investigate, and defend against sophisticated digital attacks.In this position, the Threat Detection Analyst will report to the...