![EZDAN HOLDING GROUP](https://media.trabajo.org/img/noimg.jpg)
Online Live Chat Specialist
2 weeks ago
Job Description:
Ezdan Holding Group isseeking a dedicated Online Live Chat Specialist to join our team inDoha, Qatar. This part-time position is perfect for someone who isresourceful, passionate about customer service, and thrives in afast-paced environment.
Responsibilities:
1. Engage with customersin real-time through online chat to provide support, answerquestions, and resolve issues. 2. Handle multiple chat sessionssimultaneously while maintaining a high level of customersatisfaction. 3. Utilize emotional intelligence to empathize withcustomers and provide personalized solutions to their inquiries. 4.Demonstrate leadership skills by taking ownership of customerconcerns and escalating issues when necessary. 5. Collaborate withother team members to share best practices and improve the overallcustomer experience. 6. Stay informed about the company'sproducts and services to provide accurate information to customers.7. Maintain a positive and professional attitude in allinteractions with customers.
Requirements:
1. Minimum of 4 years ofexperience in customer service or a related field. 2. Strongcommunication skills and the ability to multitask effectively. 3.Excellent problem-solving abilities and a proactive approach tofinding solutions. 4. Proficiency in typing and navigating onlinechat platforms. 5. A demonstrated passion for helping others and acommitment to providing exceptional customer service. 6. Ability towork independently and as part of a team. 7. Experience with CRMsoftware is a plus.
Benefits:
1. Paid overtime opportunities forexceeding performance goals. 2. Remote work flexibility toaccommodate individual schedules. 3. Vision insurance coverage forall employees. 4. Encouragement and support for ongoing learningand development opportunities for personal and professional growth.
Equal Opportunity Statement:
Ezdan Holding Group is an equalopportunity employer and is committed to creating a diverse andinclusive workplace.
We celebrate diversity and are dedicated toproviding equal opportunities for all employees regardless of race,gender, age, religion, or any other characteristic protected bylaw.
Deadline to apply:
June 3, 2024 Join our team and make adifference in the lives of our customers through online chatsupport Apply now to become our Online Live Chat Specialist
Howto apply:
Apply on GrabJobs and you will be notified if shortlistedfor the job. Original job Online Live Chat Specialist posted onGrabJobs . To flag any issues with this job please usethe Report Job button on GrabJobs.
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