Remote Chat Support Specialist

4 weeks ago

alWakrah, Qatar qatar petroleum doha Full time

Responsibilities: - Engage with customers through online chat to provide prompt and accurate solutions to their inquiries and issues - Utilize critical thinking skills to troubleshoot and resolve technical issues - Maintain a positive and professional attitude when interacting with customers - Document and track customer interactions and follow up as necessary - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and industry trends to provide the best possible support to customers Requirements: - Minimum of 4 years of experience in customer service or technical support - Strong adaptability to work in a remote environment and handle multiple tasks simultaneously - Confidence in communicating effectively with customers through online chat - Excellent critical thinking and problem-solving skills - Ability to work independently and as part of a team - Proficiency in using chat support software and CRM systems - Strong attention to detail and organizational skills Personality Traits: - Adaptable: Ability to adjust to new situations and environments quickly - Confident: Self-assured in interactions with customers and team members Soft Skills: - Adaptability: Ability to be flexible and open to change - Critical Thinking: The ability to analyze and evaluate information to make informed decisions Benefits: - Life insurance coverage - Employee discounts on company products and services - Paid Time Off (PTO) for eligible employees Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive work environment where your contributions are valued and respected. Deadline to Apply: Please submit your application by March 27, 2024. Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome and encourage diversity in the workplace.

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