Senior Operations Assistant

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar International Organization for Migration Full time
  • Coordinate a team or teams of upto a total of eight staff members undertaking field activities inan assigned area or areas, such as at an airport, transit center,third-party facility, camp-based operation or sub-office, or inrelation to transportation, including supporting staff developmentprocesses such as hiring, providing training, assigning duties andgiving feedback to staff members on their performance on a regularbasis to ensure high quality work and the accurate completion offield support activities.
  • Coordinate theefficient and effective management of airport services, includingcare and verification of travel documentation; assistance withairport formalities; escorts for arriving and departingindividuals; ensuring individuals with special needs or equipmentreceive appropriate support; and sending notifications usingrelevant systems. Schedule daily work for Field Support staff,ensuring adequate coverage for all flight arrivals and departuresbased on advanced booking notifications (ABNs) and onwardmovements, and ensure staff have adequate power and IT availabilityto complete their work. Handle all urgent issues as they occur andprocess relevant financial paperwork in coordination with IOMmanagement.
  • Coordinate staff as they assistindividuals at transit centers or third-party facilities throughouttheir stay. Coordinate with Movement Operations Officer to maintainan organized flow of individuals and their luggage through arrivaland departure procedures at the facility; track relevantinformation regarding flight data and ensure team members areupdated on departure times, delays and cancellations; work withstaff to ensure luggage and medical checks are organized in anefficient manner; under the supervision of Movement OperationsOfficer, create the weekly shift schedule and assign tasks,ensuring coverage is adequate to maintain a safe, secure and cleanenvironment; report regularly to management on long-stayers andother relevant issues, employing creative problem solving as neededto handle problems. In coordination with Movement OperationsOfficer handle financial paperwork.
  • Coordinatetimely and adequate services for meals, snacks and water forindividual staying at Transit Centers, third-party facilities orduring transit in airports and other locations, ensuring staffmembers work closely with the service provider to ensure meals areculturally appropriate and to reduce the level of waste whilekeeping the quality of the food at the higheststandard.
  • Coordinate pre-departure formalitiesincluding but not limited to counselling, travel loans, luggage,prohibited items, bag tags and clothing/shoes. Schedule andsupervise daily discussions with individuals staying in facilitieson cleanliness, litter and hygiene. Ensure all posters andinformational messages are up-to-date and placed in visiblelocations.
  • Provide oversight at transit centersand third-party facilities for extended periods of up to 12 hoursand during overnight periods and weekends, ensuring the needs ofindividuals are met throughout their stay. Communicate promptlywith third-party facility representatives and/or management ifissues arise.

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