service coordination operator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Siemens Full time
  • Create tickets for each service visits of the service experts in Field Setvices and Project groups.
  • Following incoming cases from other countries and fulfiling the service operation in coordination with related Siemens Companies and Customers in other countries.
  • Implementing escalation process being in contact with Siemens HQ Germany, in case necesssary.
  • Conducts administrative, mainly pre-defined support activities for service operations and delivery.
  • Processes incoming orders, inquiries and/or requests regarding products and/or services.
  • Performs order management for assigned customers, manages and files clients' information in the information system.

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