Instant Service Operator

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar IHG Hotels & Resorts Full time
Instant Service Operator

Your day-to-day

  • Pick up passport copies at the designated area
  • File all passport copies per day and hand it over to the Concierge
  • Work with computer and scanner to send all the necessary information
  • Receive each guest call in a professional and friendly manner
  • Maintain effective communication with all departments to ensure smooth service delivery
  • Handle every query in a polite and courteous manner and always strive to exceed guest expectations
  • Ensure Guests are greeted by name upon calling as per IHG Standards
  • Maintain an up to date knowledge of the Hotel and local services
  • Maintain an awareness of Guest profile through the Opera Property Management Software
  • Complete management's long distance call vouchers and record them on a traffic sheet
  • Maintain the Guest wakeup call sheet and deliver wake up calls accordingly on time and as per IHG Standards
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for Guests and Colleagues as per IHG Standards
  • Prioritize and perform accordingly to ensure that data's are handled immediately with speed and efficiency
  • Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required
  • Develop of thorough knowledge of room rates, room locations and type of rooms
  • Attend daily briefing and provide feedback on the shift's occurrences
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures


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