Guest Services Manager

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar faststream recruitment Full time
This a Full Remote job, the offer isavailable from: Asia Faststream are recruiting experienced GuestServices Managers for a Globally Recognized, people focused CruiseGiant If you have experience in a similar role or potentially stepup for a large cruise company or hotel chain this could be theideal position for you to progress your career KeyResponsibilities

  • Lead and mentor a team of guestservices personnel, providing guidance, training, and support toensure the delivery of exceptional guest experiences.
  • Oversee all guest services operations, including check-in/outprocedures, guest inquiries, special requests, and problemresolution, ensuring efficiency and accuracy.
  • Foster aculture of hospitality and teamwork among the guest services team,promoting a positive and welcoming atmosphere for guests andcolleagues alike.
  • Monitor guest feedback andsatisfaction levels, proactively addressing any issues or concernsto ensure a seamless and memorable cruise experience.
  • Collaborate with other departments onboard to coordinate guestservices and activities, ensuring smooth operations and optimalguest satisfaction.
  • Maintain accurate records andreports related to guest services operations, including guestpreferences, feedback, and incident reports.
  • Implementand enforce company policies and procedures to ensure compliancewith industry standards and regulations, with a focus on safety andsecurity

Qualifications:

  • Valid STCW and C1/D (orability to renew/obtain)
  • Minimum of 2 years ofexperience in a similar role within the hospitality or cruiseindustry, with a proven track record of leadership and guestservice excellence.
  • Strong leadership and communicationskills, with the ability to inspire and motivate a diverse team.
  • Excellent interpersonal skills and the ability tointeract effectively with guests from diverse backgrounds andcultures.
  • Proficiency in computer systems and softwareapplications commonly used in guest services operations.
  • Exceptional organizational and problem-solving abilities, with akeen attention to detail.
  • Ability to remain calm andcomposed under pressure, with a positive and proactive approach toguest service

Benefits:

  • 17/8 week rotation
  • Attractive Salary
  • Additional Onboard benefits
  • Clear path for career progression Please contact me to find outmore if you meet the above criteria, additional language skills arealso extremely beneficial


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