Housekeeping Coordinator

2 weeks ago

AlJumayliyah, Qatar Accor Full time

HousekeepingCoordinator

JobDescription

PrimaryResponsibility

  • Adhere to the established standardsof conduct and house rules, fire regulations and departmentprocedures and policies.
  • Report to shift ontime in issued uniform in a clean, neat and tidy appearance at alltimes.
  • Consistently offer professional,friendly and engaging service.
  • Participleactively to briefing
  • Attend trainingsession
  • Train all new comers on systems. Answerthe telephone promptly and courteously within three rings and logdown all incoming messages.
  • Input intoHousekeeping dispatch system allrequest.
  • Relate and dispatch messages promptlyensuring that all the information given is accurate andcomplete
  • Insure tracking of pendingrequest
  • Ensure the proper handling ofkeys.
  • Follow up on key signing in andout.
  • Ensure proper distribution of devices(iPhone or I-pad)
  • Follow up on devices signingin and out.
  • Carry key & Devicesinventory at all change of shift
  • Report tosecurity and director of HK all lost keys/ devices or broken keys/devices
  • Prepare all related documentation todocument payroll and sign in/outrecords
  • Prepare and print arrival lists/reports, / group lists/ supervisor special report/ maintenancetickets/etc. and as requested
  • Prepare and issuevarious miscellaneous credit forms whenapplicable
  • Prepare and issue variousmiscellaneous debit forms when applicable
  • keepFloor Housekeepers and Assistant Housekeepers informed of anyallocation changes or changes in daily planimmediately
  • Keep supervisor and laundryinformed of all in-house move.
  • Coordinate andmaintain effective communication with otherdepartments
  • Input into Dispatch system all workorders for Engineering.
  • Keep track and followup on all urgent maintenance requests
  • pre-blockrooms for repair as needed in coordination withFO
  • Handle all lost and foundenquiries.
  • Secure and log lost items daily,including the monthly disbursement of unclaimed articles to thecolleagues who found the items with authorized gate passesTBC
  • Follow up on all loaned articles. Recordand retrieve as necessary
  • Handle all gueststorage items and ensure records are updated once items have beenreturned to guests
  • Prepare all specialamenities (children program or special set up) whenapplicable
  • Keep work area clean and tidy at alltimes
  • Receive all newly purchased itemsdelivered to the Housekeeping office, i.e. cleaning supplies,magazines, etc.
  • Welcome all contractor andsupplier
  • Ensure Contractors areescorted
  • Ensure first aid box items arereplenished regularly
  • Assist with generalinventories
  • Read and initial office log bookdaily. Enter any special requests or messages in the log book forthe next shift to follow up
  • Inform the managersof any unusual events
  • Report any sick guest toduty manager and Housekeeping managers
  • Reportimmediately all system failure to concerneddepartment
  • Follow all BCP plan as perprocedures
  • Fill all BCP check list and send tosecurity/account and RM TBC
  • Participate inhotel recycling program and encourage team members to reduce,re-use and recycle wherever possible andappropriate.
  • Complete assigned task and reportsto respective managers.
  • Perform any otherduties and responsibilities as assigned by the Managers.

Description Of DesiredCharacteristics Or Personality Traits

  • Able to work on shifts and workschedules based on business demands.
  • Positionrequires sitting and answering phones/ imputing data's insystems most of the working day.
  • Required standby in case of emergency.
  • Resistance to stressand able to multi tasks
  • Comfortable in dealingwith customers
  • Cheerful patient, respectful,and require high level of empathy, emotionalintelligence

Qualifications

Requiredexperience/skills/years in this role:

  • Minimum of 2-year experience in aCoordinator or administrative position in a hotel (Housekeepingenvironment)
  • Computer skills required(Microsoft Excel and MicrosoftWord).
  • Experience with Hotel PropertyManagement systems & dispatchSystems.
  • Good businesspractice.
  • Excellent people managementknowledge.
  • Positiveattitude.
  • Fluent communication inEnglish.
  • Professional appearance andetiquette.
  • Ability to function well as part ofa team.
  • Able to multitask and work in afast-paced environment.
  • Able to conveyinformation and ideas clearly.
  • Organizational,and communication skills.
  • Able to interact withguests respectfully, naturally, andefficiently.
  • Aware and attentive to FLHSSstandards: diligent attention to safety.
  • Mustbe able to perform assigned duties with attention to detail, speed,accuracy, follow-through, courtesy, cooperativeness ad work wellwith limited supervision.
  • Customer focus: Isdedicated to meeting expectations and all requirements for bothexternal and internal guests. Act with customers inmind.
  • Team Player: demonstrates co-operationand trust with colleagues in his/her own team and acrossdepartments and works well as a team player to achieveresults.
  • Priorities setting: Focus on importantissues. Create focus.
  • Delivers Their Best:continually strives to do his/her best, is hardworking, efficient,and consistently performs well against the MOHG standards,policies, and procedures.
  • Trustworthy &Responsible: trustworthy, responsible, and accountable. His/herstandard of performance reflects Raffles and Fairmont mission andhe/she works in a safe manner.
  • Processmanagement: Figure out and simplify processes, workflows, to getthings done. Get more out fewerresources.
  • Ethic Values: Get things donequietly. Set company core values and is reliable during good andtough time. Is widely trusted. Admitflaws.
  • Quick learner: Open to changes, analysessuccesses and failures. Seek for solutions and improvement. Enjoychallenges. Deal well with ambiguity anduncertainty.
  • Self-Development Is personallycommitted to and actively works to improve him/her. Understand thatdifferent situations call for different skills and approaches; workto deploy strengths and work on compensating for weakness andlimits. Pick up on the need to change personal, interpersonal, andmanagerial behavior and seeksfeedback.
  • Composure Is cool under pressure anddo not become defensive or irritated when under pressure. Able toset influence in a crisis.
  • Organizing Canmarshal resources (people, material, support and time) to getthings done. Is able to orchestrate multiple activities at once toaccomplish a goal. Use resources and time effectively andefficiently.
  • Problem Solving: Look beyond theobvious and do not stop at the first answer.

RequiredKnowledge

  • Good knowledge in MicrosoftOffice.
  • Experience with Hotel PropertyManagement System & dispatchSystem.
  • Good businesspractice.
  • Excellent people managementknowledge.

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