Housekeeping Coordinator

2 weeks ago

alJumayliyah, Qatar Accor Full time

Housekeeping Coordinator

Job Description

Primary Responsibility

  • Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
  • Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
  • Consistently offer professional, friendly and engaging service.
  • Participle actively to briefing
  • Attend training session
  • Train all new comers on systems. Answer the telephone promptly and courteously within three rings and log down all incoming messages.
  • Input into Housekeeping dispatch system all request.
  • Relate and dispatch messages promptly ensuring that all the information given is accurate and complete
  • Insure tracking of pending request
  • Ensure the proper handling of keys.
  • Follow up on key signing in and out.
  • Ensure proper distribution of devices (iPhone or I-pad)
  • Follow up on devices signing in and out.
  • Carry key & Devices inventory at all change of shift
  • Report to security and director of HK all lost keys/ devices or broken keys/ devices
  • Prepare all related documentation to document payroll and sign in/out records
  • Prepare and print arrival lists/ reports, / group lists/ supervisor special report/ maintenance tickets/etc. and as requested
  • Prepare and issue various miscellaneous credit forms when applicable
  • Prepare and issue various miscellaneous debit forms when applicable
  • keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in daily plan immediately
  • Keep supervisor and laundry informed of all in-house move.
  • Coordinate and maintain effective communication with other departments
  • Input into Dispatch system all work orders for Engineering.
  • Keep track and follow up on all urgent maintenance requests
  • pre-block rooms for repair as needed in coordination with FO
  • Handle all lost and found enquiries.
  • Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
  • Follow up on all loaned articles. Record and retrieve as necessary
  • Handle all guest storage items and ensure records are updated once items have been returned to guests
  • Prepare all special amenities (children program or special set up) when applicable
  • Keep work area clean and tidy at all times
  • Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.
  • Welcome all contractor and supplier
  • Ensure Contractors are escorted
  • Ensure first aid box items are replenished regularly
  • Assist with general inventories
  • Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up
  • Inform the managers of any unusual events
  • Report any sick guest to duty manager and Housekeeping managers
  • Report immediately all system failure to concerned department
  • Follow all BCP plan as per procedures
  • Fill all BCP check list and send to security/account and RM TBC
  • Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate.
  • Complete assigned task and reports to respective managers.
  • Perform any other duties and responsibilities as assigned by the Managers.

Description Of Desired Characteristics Or Personality Traits

  • Able to work on shifts and work schedules based on business demands.
  • Position requires sitting and answering phones/ imputing data's in systems most of the working day.
  • Required stand by in case of emergency.
  • Resistance to stress and able to multi tasks
  • Comfortable in dealing with customers
  • Cheerful patient, respectful, and require high level of empathy, emotional intelligence

Qualifications

Required experience/skills/years in this role:

  • Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
  • Computer skills required (Microsoft Excel and Microsoft Word).
  • Experience with Hotel Property Management systems & dispatch Systems.
  • Good business practice.
  • Excellent people management knowledge.
  • Positive attitude.
  • Fluent communication in English.
  • Professional appearance and etiquette.
  • Ability to function well as part of a team.
  • Able to multitask and work in a fast-paced environment.
  • Able to convey information and ideas clearly.
  • Organizational, and communication skills.
  • Able to interact with guests respectfully, naturally, and efficiently.
  • Aware and attentive to FLHSS standards: diligent attention to safety.
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness ad work well with limited supervision.
  • Customer focus: Is dedicated to meeting expectations and all requirements for both external and internal guests. Act with customers in mind.
  • Team Player: demonstrates co-operation and trust with colleagues in his/her own team and across departments and works well as a team player to achieve results.
  • Priorities setting: Focus on important issues. Create focus.
  • Delivers Their Best: continually strives to do his/her best, is hardworking, efficient, and consistently performs well against the MOHG standards, policies, and procedures.
  • Trustworthy & Responsible: trustworthy, responsible, and accountable. His/her standard of performance reflects Raffles and Fairmont mission and he/she works in a safe manner.
  • Process management: Figure out and simplify processes, workflows, to get things done. Get more out fewer resources.
  • Ethic Values: Get things done quietly. Set company core values and is reliable during good and tough time. Is widely trusted. Admit flaws.
  • Quick learner: Open to changes, analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
  • Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal, interpersonal, and managerial behavior and seeks feedback.
  • Composure Is cool under pressure and do not become defensive or irritated when under pressure. Able to set influence in a crisis.
  • Organizing Can marshal resources (people, material, support and time) to get things done. Is able to orchestrate multiple activities at once to accomplish a goal. Use resources and time effectively and efficiently.
  • Problem Solving: Look beyond the obvious and do not stop at the first answer.

Required Knowledge

  • Good knowledge in Microsoft Office.
  • Experience with Hotel Property Management System & dispatch System.
  • Good business practice.
  • Excellent people management knowledge.

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