Housekeeping Order Taker

2 weeks ago


AlJumayliyah, Qatar Hilton Full time
As a Housekeeping-Order Taker, you will beresponsible for performing the following tasks to the higheststandards:

  • Handle team member and guest requests bydelegating to the appropriate individuals and follow up to ensuredepartment and hotel standards are met
  • Maintain thecomputerized Work Order System. This requires logging and recordingall service requests, implementation, distribution, and closing ofall Work Orders
  • Ensure vacant/ready rooms are availableto the Front Office through coordination with the Floor Supervisorteam
  • Responds to all emergency call which includesmonitoring the alarm system
  • Dispatching and directingthe proper crafts to the location, notifying other departments andthe alarm-company of the situation
  • Coordinate andcontrol all office traffic
  • Present a positive,professional, and courteous image, to ensure guest satisfaction
  • Maintain the brand's high quality standards
  • Ability to remain calm and perform all essentialfunctions during emergency situations
  • Maintain controlof Guest Supplies, prepare the needed supplies for requisitions andhandle lost and found What are we looking for? A Housekeeping -Order Taker serving Hilton Brand Hotels is always working on behalfof our Guests and working with other Team Members.
To successfullyfill this role, you should maintain the attitude, behaviours,skills, and values that follow:

  • Prior customerservice/administrative support or housekeeping experience requiredIt would be advantageous in this position for you to demonstratethe following capabilities and distinctions:
  • GradeSchool education What will it be like to work for Hilton? Hilton isthe leading global hospitality company, spanning the lodging sectorfrom luxurious full-service hotels and resorts to extended-staysuites and mid-priced hotels. For nearly a century, Hilton hasoffered business and leisure travelers the finest inaccommodations, service, amenities and value. Hilton is dedicatedto continuing its tradition of providing exceptional guestexperiences across its global brands. Our vision "to fillthe earth with the light and warmth of hospitality"unites us as a team to create remarkable hospitality experiencesaround the world every day. And, our amazing Team Members are atthe heart of it all


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