Retail Operations Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar F.A.C.T Full time
We are looking for a results driven Arabic speaking Retail Stores Operation Manager to be responsible for the overall store management (KIDS, WOMEN & MEN)

  • Enhance customer satisfaction.
  • Meet sales and profitability goals and manage staff effectively.
  • Supervising assistant store managers.

Responsibilities

  • Develop business strategies to raise our customers, pool, expand store traffic and optimize profitability.
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service.
  • Complete store administration and ensure compliance with policies and procedures.
  • Maintain outstanding store condition and visual merchandising standards.
  • Report on buying trends, customer needs, profits etc.
  • Propose innovative ideas to increase market share.
  • Conduct personnel performance appraisals to assess training needs and build career paths.
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Be a shining example of well behaviour and high performance.
  • Additional duties as needed.

Requirements:

  • Worked in a fast pace, high turnover store
  • 2 to 3 years of management
  • Relevant Experience in similar role
  • The ability to plan and prioritise workloads and delegate accordingly
  • The ability to multitask and work under pressure
  • To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers

Salary:
From QAR8,000.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)


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