![BD SELECT](https://media.trabajo.org/img/noimg.jpg)
Senior Coordinator- Service Delivery
2 weeks ago
Responsibilities
Coordinate with Team, Customer Service Rep., and Dept. Manager to resolve invoice disputes with customers and internal clients quickly and maximize cash recovery.
Own all invoice disputes and complex claims history, timeline, narrative of events, underlying cause, decision reasons, and file details. Provide management with a verbal report at any moment.
Respond to client invoice disputes and claims (damage, cargo loss, etc.) within the Manager's KPI response time, including response time, resolution/rejection time, etc.
Keep track of disputes and claims and prepare and analyze them for client meetings, discussions, and resolutions (& update in system & trackers)Influence and give Subject Matter Expertise (SME) to business and Accounts Receivable (AR) policies and procedures on invoice-to-collection process to enhance cash recovery.
Communicate with clients/customers about land, air, and sea freight to assure delivery.Report to the Supervisor - Customer Relationship on any internal quotation requests within 24 hours.
Manage any issues with shipments everyday (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)
Liaise with overseas agencies, major shipping lines, and airlines to get the best customer-specific pricing. Work with the business development team and other departments to coordinate orders and client needs.
Coordinate with operations to handle consumer issues.
Maintain close contact with clients and address problems and other difficulties.
Help with A/R collections and team members.
Requirements:
Bachelor's degree
Experience: 3-5 years. (Customer service/operations)
Preferred Qatar logistics market experience
Freight IT systems and tools to improve business
English-speaking, MS Office
-
Service Delivery Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Siemens Full timeWhat part will you play?Support to Service and Project Delivery teams, including faults, routine meter calibration, and technical assurance audits.Administration of Service and Project Delivery documentation.Assisting with handovers from project to service delivery, and maintaining and updating site records.Data entry, retrieval and database/spreadsheet...
-
Service Delivery Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Siemens Full timeWhat part will youplay?Support toService and Project Delivery teams, including faults, routine metercalibration, and technical assuranceaudits.Administration of Service and ProjectDelivery documentation.Assisting withhandovers from project to service delivery, and maintaining andupdating site records.Data entry, retrievaland database/spreadsheet...
-
Delivery Leader
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Delivery Associates Full timeOverviewDelivery Associates is looking to connect with talented and passionate individuals with backgrounds serving or in the public sector for exciting projects as they arise in the Middle East:LocationMiddle East:Job Description:As our Middle East practice grows with new opportunities, we are looking to expand our network with engaged public sector...
-
Service Delivery Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar MiLaha Full timeHandle all operational tasks of ocean freightshipments Coordinate the customs clearancewith the customs clearance brokers and the pick up/delivery ofcargo with the land transpor teams and spot service risks and comeup with immediate solutions Responsible foravoiding unneccesary costs like port storage and line demurrage andshould negotiate with line...
-
Coordinator Service Delivery
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full timeKey Roles & Responsibilities Handle all operational tasks of ocean freight shipments Coordinate the customs clearance with the customs clearance brokers and the pick up/delivery of cargo with the land transport teams and spot service risks and come up with immediate solutions Responsible for avoiding unnecessary costs like port storage and line demurrage and...
-
Service Delivery Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full timePosition: Service Delivery Lead ITLocation: QatarExperience: 6+ YearsJob PurposeThis position is responsible for managing the delivery of high-quality services. Managing relationships with users, identifying and addressing any issues that may arise in the delivery of IT services thereby ensuring that IT services are delivered effectively and efficiently,...
-
Coordinator Vendor
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero Full timeAbout the opportunityThe Vendor Coordinator will be responsible for handling the daily operations of the NFV and guiding NFV partners to be successful in Talabat. As part of the Vendor Coordination Team, you will handle all quality control checks required for non-food partners. Our agenda is to ensure that our non-food partners are left feeling happy and...
-
IT Service Delivery Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Cartafella Analytics Full timeWe are looking IT Service Delivery Manager (Arabic) for Qatar.Key Responsibilities:1. Service Management:Develop and implement service delivery strategies, policies, and procedures to ensure effective IT service delivery.Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.Monitor and maintain service...
-
Clerk - Service Delivery
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Swan Global WLL Full timeUrgently Hiring -Clerk - Service Delivery | Oil and Gas | 1 to 2 Years| QatarDesignation:- Clerk - Service DeliveryExperience:- 1-2 years' experience with a freight forwarder. Basic understanding of freight forwarding processes.Project Duration:- 11 MonthsEducation:- High School or MoreJob Location:- Industrial Area, QatarSalary Range:- 5000 QAR to 5200...
-
Clerk - Service Delivery
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Swan Global WLL Full timeUrgently Hiring -Clerk - Service Delivery | Oil and Gas | 1 to 2 Years| Qatar**Designation: Clerk Service Delivery**Experience: 1-2 years' experience with a freight forwarder. Basic understanding of freight forwarding processes.Project Duration: 11 MonthsEducation: High School or MoreJob Location: Industrial Area, QatarSalary Range: 5000 QAR to 5200...
-
Dispatch Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar We Bring Delivery Full timeRequired to work dispatch coordinator to work in Delivery company**Salary**: QAR2, QAR3,000.00 per monthExpected Start Date: 13/11/2021
-
Shared Service Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Museums Full timeKey Accountabilities: Coordination Focal point for QM Events team. Coordinates with the central Marketing and PR departments for the planning and delivery of DADU events. Event planning Works with DADU Senior Management Team and internal stakeholders to develop and execute the Events Plan and calendar. Supports Senior Projects Specialist in events budget...
-
SAP Service Delivery Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Metazyber Technologies Full timeRole Overview:The SAP Operations & Service Delivery Manager is responsible for overseeing the daily operations and service delivery of SAP systems, ensuring seamless and efficient service to support business functions. This role involves managing SAP system performance, handling incidents, and ensuring continuous improvement in service delivery processes.Key...
-
Program Delivery Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar University of Doha for Science and Technology Full timeThe beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, University of Doha for Science and Technology (UDST). University of Doha for Science and Technology (UDST) is the first national applied University offering applied Bachelor's degree and Master's degree in addition to certificates and diplomas in...
-
Service Delivery Duty Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeService Delivery Duty Manager (Catering Operations)Qatar Aircraft Catering Company Location Doha, Qatar Category Cargo & Airport Operations Job Id Closing Date: JOB DESCRIPTION As a Service Delivery Duty manager, you will be responsible for handling an Operations shift independently and able to control the department activities as a whole. Manage all...
-
Service Delivery Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Thales e-Security, Inc. Full timeService Delivery Manager page is loaded Service Delivery Managerremote typeOn-Site locationsDoha time typeFull time posted onPosted 8 Days Ago job requisition idR Location: Doha, QatarThales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and...
-
Service Delivery Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full timeConducting all activities in linewith our non-negotiables, applicable processes and culturalpillarsEnsuring the assigned contracts/quotesare fully understood and capitalized upon, coordinate and monitorall job activities as outlined in managing the Job Cycle acrossorganizational boundariesActing as primarycontact for client for job preparation, execution and...
-
Senior Analyst Customer Delivery
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Ooredoo QSC Full timeVAC9324 - Senior Analyst Customer Delivery Field: Business Contract Type: Full Time - Permanent Location: Qatar - Doha Closing date: 01-Apr-2024 About Us:: Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number...
-
Service Delivery Duty Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAs a Service Delivery Duty manager, you will be responsible for handling an Operations shift independently and able to control the department activities as a whole. Manage all operational aspects of service delivery department during the shift and ensure that products and services for flights and non-flights orders (Lounges, Crew training etc.) are delivered...
-
Service Delivery Duty Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full timeAs a Service Delivery Duty manager, you will be responsible for handling an Operations shift independently and able to control the department activities as a whole. Manage all operational aspects of service delivery department during the shift and ensure that products and services for flights and non-flights orders (Lounges, Crew training etc.) are delivered...