Ts Systems Engineer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About your Job:


Your focus in this role would be enhancing End-User experience and to ensure the System rollout, Project tasks, ITSRs and Incidents are completed within agreed SLOs.


Key Responsibilities Include:

  • Primary point of contact during regional business hours to support & quickly resolve issues reported.
  • Register all incoming Incident/Request in Service Manager Tool and take end to end ownership to track the progress till timely closure.
  • Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features.
  • Coordinate with multiple IT vendors, SITA, Telecom and ISP providers to fix the incidents ontime.
  • Create and maintain reports as per request from team management.
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently.
  • Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors.
  • Good practice of time management, Prioritization of task and calls with multitasking.
  • Review company's IT service portal system and respond to service requests (ITSRs) raised by internal stakeholders.
  • The job demands the holder to be round the clock oncall support to ensure 24x7 smooth operations of IT systems.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

About You:


To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with Senior Manager and internal teams to deliver results on deadlines.


You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support in a large organization with diverse work environment.

IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

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