Software Technical Support

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Advanced Solutions for Information System Full time
Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues

Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting

Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams

Ensuring reviews are fully documented and actions are raised and fulfilled

Being involved in changes to the service operation tools, processes, and working practices

Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog

Assisting in building up the Services Support Knowledgebase and promoting more 1st
- line support resolution by the Global Service Desk

Undertaking continuous improvement in the operation

Coordinating with Product Development and Implementation teams to support product updates

Supporting updates to products and services in both test and live system environments, in compliance with defined procedures

Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer's data

Identifying opportunities that can improve the efficiency of the business and technical processes

Including all other duties as may arise from time to time and as may be assigned

Job Requirements

3-5 years of experience in a Technical Support role

Excellent communication

Hands-on experience in Microsoft SQL Server and Oracle Databases scripts is a plus

IIS knowledge is a plus

Salary:
QAR3, QAR4,000.00 per month
  • IT Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Click Solutions Trading Full time

    The Level 2 (L2) IT Support is responsible for providing technical assistance and support related to computer systems, hardware, software, Activ Directory ( Mcsa), network, and other IT-related issues. This role involves resolving complex technical problems, implementing solutions, and ensuring efficient IT operations within the organization. The L2 Support...

  • IT Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Pilates Full time

    Moreover, technical support officers need to talk to users directly, as well as create written documentation, requiring excellent written and verbal communication.Technical Support Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and...

  • IT Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Hot & Cold International Consulting Full time

    1- IT Technical Support (First Line Support)IT Technical Support will act a first line of support, also will play key role in monitoring the effectiveness of IT supportactivities, and in assessing the need for additional IT support resources based on incident type, criticality, resolutiontime, etc. the IT support personnel will provide immediate IT support...


  • Doha, Baladīyat ad Dawḩah, Qatar Fido Full time

    Job ObjectivesThe incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word...

  • L1 Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Virtusa Full time

    The Responsibilities Include Provide technical support to end users on various technical issues and problems relating to software that is used by internal and external customers. This includes our Customer Relationship Management System, Event Management System, data analytical tools like Tableau, and other customer-serving SaaS products like HiveBrite and...


  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Qatar Full time

    Providing technical support to employeesregarding computers, their operating systems, applications, andprinters. Identifying problems related to computers, theiroperating systems, and printers, and finding appropriate solutionsfor them. Preparing and configuring the necessary computers,printers, and software, in preparation for delivering them to therelevant...


  • Doha, Baladīyat ad Dawḩah, Qatar Mace Qatar Full time

    A Technical Support Engineer willresearch, diagnose, troubleshoot, and resolvecustomer issues in an accurate and timely manner.You will be responsible for working with different systems,software, and hardware and follow standard procedures to escalateunresolved issues to appropriate internaldepartments.


  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Qatar Full time

    Providing technical support to employees regarding computers, their operating systems, applications, and printers. Identifying problems related to computers, their operating systems, and printers, and finding appropriate solutions for them. Preparing and configuring the necessary computers, printers, and software, in preparation for delivering them to the...


  • Doha, Baladīyat ad Dawḩah, Qatar NAIR SYSTEMS Full time

    Follow up and maintain computers of clients or employees.Installation and commissioning of new hardware and installation of software and operating systems.Preparing reports on maintenance operations and providing recommendations for possible solutions.Providing technical support for clients' and employees' computers and responding to inquiries.


  • Doha, Baladīyat ad Dawḩah, Qatar Mace Qatar Full time

    A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.


  • Doha, Baladīyat ad Dawḩah, Qatar FLORA GROUP Full time

    Job descriptionDuties and Responsibilities Installation of Application, Solutions, Hardware devices and configuration of the solution as per the requirement and company instructions. Customization of Application as per the End user Requirement Analyze user needs and software requirements to determine the feasibility of design within time and cost constraints...


  • Doha, Baladīyat ad Dawḩah, Qatar CANDIDZONE Technologies Full time

    We are hiring Technical Support Engineer to work under our reputed client in Qatar.Minimum requirements: Bachelor's Degree in Computer Engineering. 5 years' experience in financial services with a specialization in the provision of technical support Bilingual preferred (English & Arabic) Residing in QatarInterested applicants:forward the CV's through...


  • Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Technical Support Engineers for our Qatar operations with the following terms & conditionsSkills required:Software installation, Hardware installation, Hardware shifting, software patching, and Incident handling.Joining time frame: 2 weeks (maximum 1 month)


  • Doha, Baladīyat ad Dawḩah, Qatar CANDIDZONE Technologies Full time

    We are hiring Technical Support Specialist/Engineer to work under our reputed client in Qatar.Minimum requirements: Bachelors in IT, Computer Science or related field. 3 years professional experience in IT domain, hardware, software and troubleshooting. ITIL Foundation/ MCSE/ MCITP/ Certification in Cisco (CCNA). Bilingual (English & Arabic). Can join...

  • Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar MM Management Full time

    Microsoft Dynamics Technical Support5 years of experience in AX Dynamics technicalExperience in Dynamics 365 technicalHave some functional exposure in major modulesSalary: QAR8, QAR10,000.00 per month


  • Doha, Baladīyat ad Dawḩah, Qatar Maven Technology Full time

    Job Title: IT Technical Support cum System AdministratorPosition Overview:Key Responsibilities: Monitor network performance and maintain network security. Install, configure, and maintain computer hardware, software, and peripherals. Troubleshoot and resolve ITrelated issues reported by users. Manage user accounts, access rights, and security settings....

  • Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Office Gulf Full time

    Responsibilities: Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting...


  • Doha, Baladīyat ad Dawḩah, Qatar JOB HUB GLOBAL Full time

    Job descriptionSoftware Development and Support Engineers - Arabic Speaking, knowledge of french will be a added advantage.We are looking to recruit Software Development and Support Engineers ( 3 Nos) with minimum 4-5 Years experience for a prestigious government project for 12 Months ( Extendable) in Qatar. You need to work 10 hours a day and 5 days a week...


  • Doha, Baladīyat ad Dawḩah, Qatar Swan Global WLL Full time

    Position Name:Software development and support engineersProject Duration:6 MonthsExperience:3 yearsEducation:MSC Degree in ITDuty:10hrs / 6 DaysLocation:DohaRoles & Responsibility: Take an active role in software development by using Java technologies and / or advanced latest technologies. Being involved in software development life cycle by designing,...

  • Technical Support

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Technical support for ourQatar operations with the following terms & conditions.Skills & Experience: Minimum 6 years' experience. Should have good communications and coordination skills. Experience in desktop and Application L1 support, (L2 support for windows platform) Good knowledge of Windows platform and...