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L1 Technical Support
2 weeks ago
The Responsibilities Include
- Provide technical support to end users on various technical issues and problems relating to software that is used by internal and external customers. This includes our Customer Relationship Management System, Event Management System, data analytical tools like Tableau, and other customer-serving SaaS products like HiveBrite and WordPress.
- Respond, document, resolve or escalate incidents, change request or service tickets in a timely manner in accordance to established Service Level Agreements.
- Uphold the service level requirements and strive for continuous service improvement by providing quality technical support to end users. This would also include gathering customer feedback and insights to identify recurring issues and areas for improvements in products and services.
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Technical Support
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Technical Support Engineer
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IT Technical Support
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IT Technical Support
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Desktop Support Engineer
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L3 application support lead
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Application Support Engineer Penang
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L3 application support lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full timeResponsibilitieswork closely with L1/L2 support forapplications across different functionalteams.manage a small team for root causeanalysis and troubleshoot any L3 ticket queries from complexsystems on availability ofapplications.provide appropriate technicaldocumentation of technical issues for knowledgetransfer.conduct in-depth study of the currentsystems...
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Application Support Engineer Penang
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IT Service Desk Lead
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IT Technical Support
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Technical Support
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IT Desktop Support
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Success Factor HR Support Specialist
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Technical Support Engineer
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Technical Support Engineer
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