Principal Product Manager Chatbot and Customer Service

2 weeks ago


Baladīyat al Ghuwayrīyah, Qatar OKX Full time
#

What We Look For In You:

Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Human Computer Interaction, AI, NLP, etc.

Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic platforms) Good understanding of customer service business workflows, agent workforce management processes Demonstrated ability to analyse data (using SQL), generate insights, and make data-driven product decisions Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring Excellent communication, leadership, and stakeholder management skills Extremely data-obsessed, and execution focused Excellent communication, analytical, logical thinking, problem solving, and writing skills Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China

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