Principal

2 weeks ago

Baladīyat al Ghuwayrīyah, Qatar ORACLe Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.

Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position.

In addition, experience with Oracle*s core products, applications, and tools.

  • *As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).*
  • *Responsibilities*
  • *Who are we?** ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle's key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.
  • *Job Description** We are looking for a Principal Fusion HCM Techno-Functional Consultant who will be responsible of providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, also have experience in providing technical solutions aligned with Oracle standards. You will also have experience in maintaining and supporting customers' eBusiness Suite applications and Fusion SAAS, either on-site or remotely, implementing and running PaaS solutions such as Oracle Integration Cloud/SOA and integration to Oracle SaaS products, Develops, integrates and implements applications components including front-end development, internal database integration and OTBI Reports. Plays a direct role in programming, maintenance, technical support, documentation and administration of Oracle Cloud applications
  • *In terms of technical skills:*
  • *Describe a summary of the technical skills (not more than 10 lines)** · 10+ years of relevant professional experience. Bachelor's degree in computer science, information systems, software engineering, or related field preferred · Strong experience in implementing Fusion Applications, at least 3 full cycles of successful implementations · Excellent knowledge of Oracle Cloud/Fusion HCM Modules such as Core HR, Recruitment, Workforce & Benefits, Compensation, Talent Management ,OTL and Payroll · Strong experience in Data loading/migration (HDL, Payroll Batch Loader, extracts, web services, spreadsheet loaders) · Demonstrate a good understanding of the Fusion quarterly update process and best practices according to new feature adoption, testing and change management · Strong knowledge in roles and security · Excellent Analytical and Debugging skills on problem Solving in Fusion Cloud environment. Should have good knowledge on SQL, PL/SQL and will be able to create reports in OTBI using SQLs · Able to be engaged in Pre-Sales activities and writing of technical proposals · Excellent experience in developing OAF extensions is a must · Design and develop customizations using Visual Builder, ADF and Process Builder in OIC to Oracle ERP Cloud For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes. As integral part of a global Organization, the Principal HCM will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements.
  • *As a
    Principal Fusion HCM Techno-Functional Consultant in Oracle ACS you will** + _Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team._ + _Assess and analyze customers business needs to make sure that Oracle solutions meets the customer's objectives._ + _Assist customers in their overall Journey to Cloud._ + _Ensure Oracle cloud technologies are leveraged appropriately using best practices._ + _Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability._ + _Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery._

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