Program Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar TexasA&M universitiy at qatar Full time
Description

Thenumber one goal of everyone on our team is to make our Clientsexceptionally happy. The FieldEngineer plays a vital role in making sure thathappens.

TheField Engineerhandles escalated support requests for theService Delivery Team that need tobe handled on-site. They are assigned the support requests thatthe Junior Helpdesk Techniciancan t handle and any projects requiring on-siteimplementation.

When help is needed,the FieldEngineer can turn tothe Service DeliveryManager for guidance andsupport.

JobResponsibilities
CUSTOMERSERVICE
  • Work on andresolve escalated HelpdeskTickets
  • Delight our Clients with aFriendly, Quick, and HelpfulExperience
  • Provide the Client withadvanced on-sitetroubleshooting
  • Provide the Clientwith on-site installation & removal ofequipment
  • On-Site HardwareMaintenance and Support
USE OF OUR TICKETINGSYSTEM
  • Use our TicketingSystem to work on and resolve Helpdesk Tickets & ServiceRequests.
  • Managing and recording allwork through our TicketingSystem
  • Make sure that ClientDocumentation is wellmaintained
  • Split tickets that haveseveral issues into their own individualticket
  • Make sure that tickets aren tstale throughout theprocess
PROJECTWORK
  • From time to time,the projects team will need additional resource to help deliverprojects on-site.
COMMUNICATION, REPORTING &RISK
  • Create and maintaindocumentation for on-siteprocesses
  • Escalate tickets thatrequire Service Delivery Managersupport
  • Communicate to the clientthe status of their ticket every step of the way, notify them ofany changes or outages related to theirissue
  • Submit Timesheets &Expense reports as indicated on theirSOPs
  • Identify, Communicate andMitigate potential risks to theService DeliveryManager andClients

TEAMWORK
  • Followthe schedule provided by the Service Delivery Manager or ServiceCoordinator / Dispatcher.
  • FollowStandard Operating Procedures (SOPs) for daily/weekly recurringtasks.
  • Follow all our SecurityProcedures and Keep a Vigilant Eye for SecurityIssues
  • Identify opportunities forimprovement and make constructive suggestions forchange.
  • Contribute to the process ofinnovative changeeffectively
  • Undertake other dutiesas required by the ServiceDelivery Coordinator,Service DeliveryManager, orCTO
SKILLS ANDATTRIBUTES
DESIRED
  • Alove of (and ability to) Solve Problems &Challenges
  • Great Communicationsskills, founded in being a goodlistener
  • Advanced understanding ofsupport tools, techniques and how technology is used to provideservices
  • Advanced understanding ofoperating systems, business applications, printing systems andnetwork systems
  • Advanced diagnosisskills of technical issues related of end-user hardware &software and networkdevices
  • Advanced experience andunderstanding of structured cabling (tidy cable management isamust)
  • Advancedexperience installing and maintaining networking and VoIPequipment
  • Advanced experience andknowledge of working with the Microsoft 365Platform
  • Advanced experience inclean workstation installations (tidy cable management for end-userdevices, such as computers, monitors, printers,etc)
  • Advanced experience workingwith vendors for expedited troubleshooting of hardware and softwaresystems
  • Must be able to type quicklyand accurately while talking on thephone
  • A deep desire to deliver anamazing Client Experience
  • Advancedknowledge of IT Applications, Software &Hardware
  • The ability to speak bothGeekandhuman
  • GreatCommunications skills, founded in being a goodlistener
  • Adeep desire to deliver an amazing ClientExperience
  • Driverslicense
  • The ability to speak bothGeekandHuman
  • The ability tokeep up with & adapt to the fast-paced ITworld
NICE TOHAVE
  • Experience using aTicketing system / RMM Tool and PSA software
  • Experience providing support viaremote tools
  • Experience handlingTechnical ServiceTickets
  • Professional ITCertifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,etc.
  • Client ExperienceCertifications such as Helpdesk Habitsetc.
  • Experience working either on aHelpdesk or for a Managed Service Provider (MSP) / IT SupportBusiness.
CAREERGROWTH

For someone looking toprogress in their role, the FieldEngineer naturally leads intoroles such as the ServiceDelivery Manager orCTO.



  • Program Coordinator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Northwestern University Full time

    The Program Coordinator for the Communication Program at Northwestern Qatar (NUQ) provides management for an education, research, and/or operations program/project, recommending goals, assessing feasibility and ongoing performance, and providing day-to-day oversight of administrative and operational functions and the Communication Exchange program between...

  • Program Coordinator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Qatar Museums Full time

    Key Accountabilities:Role PurposeThe program Coordinator is a role within the public and family program responsible for planning, organizing, and implementing art educational programs for children, school groups and other audiences.KEY ACCOUNTABILITIES Support the overarching Mathaf's vision and strategy in all area of the described role. Provides a...


  • Doha, Baladīyat ad Dawḩah, Qatar University of Doha for Science and Technology Full time

    The beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, University of Doha for Science and Technology (UDST). University of Doha for Science and Technology (UDST) is the first national applied University offering applied Bachelor's degree and Master's degree in addition to certificates and diplomas in...

  • Program Coordinator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar TexasA&M universitiy at qatar Full time

    DescriptionThe number one goal of everyone on our team is to make our Clients exceptionally happy. The Field Engineer plays a vital role in making sure that happens. The Field Engineer handles escalated support requests for the Service Delivery Team that need to be handled on-site. They are assigned the support requests that the Junior Helpdesk Technician...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Performs a variety of administrative and coordinator functions: Receives and tracks all marketing and legal submissions and shares amongst internal stakeholders for review and approval; compiles comments and reverts to properties.Responsible for obtaining and compiling monthly sales reports from all properties in active sales.Tracks status of new...

  • Program Manager

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full time

    A highly regarded Client of Premium Solutions Consultancy is HiringOur client is seeking a Program Manager who possesses exceptional business awareness and a track record of successfully strategizing and executing high-level program endeavours. As a natural leader, Candidate should have strong talent for project coordination and delegation. Ultimately, the...

  • Program Administrator

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Northwestern University Full time

    Department:NUQ Academic AffairsSalary/Grade:EXS/7Oversees Northwestern Qatar (NU-Q) Academic Affairs student programs. The programs include Journalism Residency, relevant academic travel, and other study abroad program administration, as needed. Provides direction and thought leadership to develop strategic administrative initiatives that meet the...

  • Program Manager

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Parsons Full time

    Program ManagerQatarParsons is working with leading public service organizations to orchestrate large scale O&M transformation for roads activities for programs that drives Service Delivery Excellence, Operational Efficiencies, Capability Building, Change Management, and Outsource Maximization.Parsons is looking for an amazingly talented Program Manager to...

  • Program Leader

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Leads S/4 HANA programs or projects with a delineated scope of work executed within a finite timeframe in a high complexity context.Works with Senior Management/Steering Committee in the definition of the scope of work, boundaries, and dimension at the start-up of programs and projects Your Tasks Coordinate internal resources and third parties/vendors for...


  • Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Group of Companies Full time

    BackgroundOoredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates.The Group's ESS transformation programme must therefore ensure the successful delivery of...


  • Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    Purpose: Overseeing the processes of training program by making a plan, update and maintain training records whilst also communicate with management for the training improvement process. Oversee the training program and assessments to ensure they meet the training standards and requirements. Plan, implement, facilitate and monitor to ensure effective and...

  • Program Leader

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Leads S/4 HANA programs orprojects with a delineated scope of work executed within a finitetimeframe in a high complexity context.Workswith Senior Management/Steering Committee in the definition of thescope of work, boundaries, and dimension at the start-up ofprograms and projectsYourTasksCoordinate internal resources andthird parties/vendors for the...


  • Doha, Baladīyat ad Dawḩah, Qatar AL JAZEERA ACADEMY Full time

    Key Responsibilities: Assist in production of accurate, balanced, well produced, viewer focused news programs. Ensure content and coverage is consistent with Al Jazeera standards and goals. Provide feedback to output producers. Originate and develop news and strands. Read news wires, other news services, and news from network feeds for potential stories....


  • Doha, Baladīyat ad Dawḩah, Qatar AL JAZEERA ACADEMY Full time

    Key Responsibilities: Assist inproduction of accurate, balanced, well produced, viewer focusednews programs. Ensure content and coverage is consistentwith Al Jazeera standards and goals. Provide feedback tooutput producers. Originate and develop news andstrands. Read news wires, other news services, and newsfrom network feeds for potential stories. ...


  • Doha, Baladīyat ad Dawḩah, Qatar Carnegie Mellon University Full time

    Opening in 2004, Carnegie Mellon University in Qatar is part of a reciprocal effort with the Qatar Foundation to bring excellent American educational undergraduate programs to the Middle East. The foundation of CMU Qatar's success is the extraordinary faculty and staff who work here. By bringing together a diverse group of people, we have benefited from the...


  • Doha, Baladīyat ad Dawḩah, Qatar BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for...

  • Program Controls

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar CH2M HILL Careers Full time

    Program Controls (Senior Reporting Specialist)Assist and report to the Programme Controls Reporting ManagerCo-ordinate the input and production of key monthly Programme and Project reportsCoordinate with project teams & external stakeholders to produce and analyse monthly Project ReportsNotify Project & Stakeholders of reporting requirements and timelines...


  • Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Group of Companies Full time

    ACCOUNTABILITIES Provide Project and Program Management capabilities for all tasks and functions being led by the OpCo/Group. Provide periodic status updates about the progress of the program activities specific to the respective OpCo /Group Responsible for overseeing the overall delivery of the solution design, build, test and deployment activities led by...


  • Doha, Baladīyat ad Dawḩah, Qatar JST Full time

    OverviewJST is currently seeking an experienced Senior Program Manager. The PM will provide oversight and senior-level management to overall contract operations often involving multiple projects/tasks and groups of personnel at various locations.This is a full-time position located in Doha, Qatar. JST offers a full benefit package, a collaborative work...


  • Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    Work collaboratively with management, coaches, staff and players to develop, coordinate and promote sustainability initiatives. The sustainability coordinator works in collaboration with the organization's management to organize, coordinate and encourage effective sustainability initiatives to reduce the impact of sports activities on the environment....