Transport Duty Supervisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

As a Transport Duty Supervisor, you are responsible to manage the maintenance activities of QACC Fleet, training of drivers and loading assistants, and to ensure adherence to Ramp Safety Regulations.

Manages Voyage Reports (VR) investigation, Staff Roster, overtime, vacation planning, and deputizes in the absence of the Duty Officer. Provides official reports and remotes hi h standards of co orate values throughout the full c cycle of operations.

Responsibilities:

  • Manages staff, operational functions, meal/product uplifts, On-Time Performance (OTP) and Customer Liaison to ensure that customers are provided with highest standard service.
  • Supervises and handles delivery to any Complex, Ultra-Long Haul (ULH), VIP, Charters, Private and other ad hoc operations, as and when required in order to ensure safe and ontime operation.
  • Monitors adherence to Ramp Safety, Security and Marshalling procedures of High Loaders while performing airside duties in order to ensure that ramp operations staff fully comply with ramp safety requirements. Ensures no deviation in quality of service or customer standards by following the food safety procedures, security procedures and the agreed standards between QACC and its customers.
  • Suggests training programs for all new and existing staff and provides timely feedback for succession planning.
  • Coordinates and prepares action plans and resolution in the event of Operational Emergencies/ (additional) Manpower requirement/Aircraft Changes/HL Technical issues.
  • Leads Customer Service Agents, Loading Assistants, and Equipment Operators to load/offload flights as per schedule and procedures.
  • Provides prompt information to superiors for any incident and event that requires immediate action/decision. Prepares clear and detailed reports with facts and figures in case of flight delays/accident/incidents or any operational emergencies.
  • Prepares management reports (ex. Attendance, Ramp Safety, KPl's and Manhours) as required.
  • Conducts investigations on customer and staff complaints / Voyage Reports (VR) and other departmental complaints and suggests a preventive/corrective course of action to prevent recurrence.
  • Reviews existing systems and procedures and forwards timely recommendation to SD management.
  • Coordinates with all concerned HODs (Head of Department) within and outside the organization in case of any emergency.
  • Manages the process and procedures of Transport section and all transport and ramp safety training, accident reporting and vehicle safety checks
Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before

Qualifications:

Essential:

  • Computer Literate with the knowledge of MS Office/ Word/ Excel
  • Good Spoken and Written English
  • Effective Communication skill with internal and external Customers.
  • Ability to work under Pressure
  • Knowledge of Food Safety And Air safety
  • HGV Driving License
  • Experience in Driver Training, Vehicle Maintenance and Fleet management.

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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