Accounts Assistant GET STAFFED ONLINE RECRUITMENTLIMITED

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time
In this role, you can expectto:

As an engineer in this roleyou can expect to:

  • Triage incomingcustomer or support requests by working closely with product,engineering, and support.
  • Collaborate withproduct management and other stakeholders within engineering tomaintain a high bar for quality in a fast-paced, and iterativeenvironment.
  • Have the ability to partneracross engineering to build out features and minor enhancements tomake it into future releases.
  • Establish anunderstanding of the request by working with support, the customer,and setting up a reproduction.
  • Provideguidance and develop playbooks for internal teams around issueresolution.
  • Implementing bug fixes forspecific customer issues, and bug discovery.
  • Converting larger issues into clear and actionablebacklog items.
  • Improve documentation for usageand solving problems where gaps are found.
  • Participate in agile planning meetings to facilitateunderstanding and prioritization of backlog items.
  • Investigate bug reports and remedy with either a codechange or possibly refactoring a subsystem that has grown inunexpected ways, spotting insufficient documentation or identifyingrepetition that could benefit from a common abstraction.
You may be a good fit for ourteam if:
  • You havethree or more years working in Golang.
  • Youhave experience working in a team focused on engineering as aservice for an internal technical support team.
  • You are passionate about fixing bugs and solving complexproblems.
  • You like writing programs that canbe understood and articulated by their end-users.
  • You have experience with Kubernetes or other containerorchestration systems.
  • You have experienceworking with distributed software within a Linuxenvironment.
  • You have experience with customersupport or OSS community support to help work with the Vaultcommunity.
  • You love mentoring others
  • You have experience operating and maintainingproduction systems in a public cloud environment.
  • You have expertise in one or more of the major publicclouds.
  • You are familiar with infrastructuremanagement concepts.
  • You have a workingunderstanding of commonly-used security technologies.
  • You have experience using Vault.
  • Youare innovative with an open mind and a passion for writing elegantcode.
  • You have empathy for the end-user andyou get excited about the problem we are solving


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