Customer Success Associate
2 weeks ago
Our mission isto help the Everyday Workforce thrive, and we look forward to youjoining us in building a social job network.
Learn more about ourculture here. Who We Are We've designed our values to bemore than just buzzwords; they're things we can do. Wehope that our culture reflects our values by our commitment toliving them every day. Make a Difference Every Day- Teamwork - We make time to help colleagues across JobGet succeed.
- Excellence - We set ambitious targets, put inextraordinary effort, and persevere until we have accomplished— or exceeded — our goals.
- Innovation - We're a team of creative, outside-the-boxthinkers who thrive in a continuously evolving environment. To us,innovation is about questioning the status quo and always strivingto do things better. Have Unwavering Grit
- Resilience -By remaining resilient and adaptable, we grow stronger asindividuals and as an organization.
- Accountability - Weoperate with an ownership mentality, where everyone feels a senseof responsibility to improve us and always act in the best interestof JobGet.
- Speed - We make decisions fast and executethem even faster. Bias for speed is one of our core strengths and akey advantage over our competitors. Grow Through Curiosity andKindness
- Respect - We treat each other with mutualrespect and kindness and celebrate our differences.
- Learning - We ask questions and seek to understand by beinggenuinely curious and communicative.
- Culture - Webelieve that each of us is responsible for our culture. It requiresself-discipline and the drive to contribute to something greaterthan ourselves. What You'll Do As the Customer SuccessAssociate, you'll drive Customer retention and upsellstrategy. This role is critical to ensuring customer satisfaction,product adoption, and expansion. You'll track theprogress of our customer campaigns through the hiring funnel andmake strategic suggestions on how to optimize. Responsibilities
- Onboard Customers and serve as the main point of contactalong with Sales for a book of accounts.
- Present Weekly,Monthly, and Quarterly Business Reviews to customers.
- Ensure that customer queries and issues are efficiently resolvedwhile delivering high-quality support.
- Monitor andanalyze customer metrics and develop strategies for improvement.
- Your strategies will be data-driven and will drive clearROI.
- Collect customer feedback regarding the product andsupport services and collaborate with product development teams todrive product enhancements.
- Address escalated customersupport issues and collaborate with relevant teams for promptresolution.
- Work closely with other departments, such assales and engineering, to meet customer needs.
KnowledgeBase Building and Maintenance:
Ensure that the support knowledgebase is up-to-date and provides insights for contentimprovement.
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