Customer Success Manager

2 weeks ago


AlJumayliyah, Qatar qatar petroleum doha Full time

Job Description:
QatarPetroleum is seeking a dedicated and reliable Customer SuccessManager to join our team in Doha.

As a Customer Success Manager,you will be responsible for building and maintaining strongrelationships with our customers to ensure their success with ourproducts and services.

You will act as a trusted advisor tocustomers, helping them maximize the value they receive from ourofferings.

Responsibilities:

  • Serve as the main point of contactfor customers, addressing their inquiries and concerns in a timelyand professional manner
  • Develop a deep understanding of eachcustomer's business goals and challenges to providetailored solutions
  • Proactively engage with customers to ensurethey are utilizing our products effectively and achieving theirdesired outcomes
  • Collaborate with internal teams to advocate forcustomer needs and drive product improvements
  • Monitor customersatisfaction and retention, taking proactive measures to addressany issues
  • Provide regular updates and reports to management oncustomer health and engagement Requirements: 6+ years ofexperience in a customerfacing role, preferably in a technology orSaaS company
  • Strong communication and interpersonal skills Ability to work well in a team environment and collaborateeffectively with crossfunctional teams
  • Innovative mindset with astrong problemsolving ability
  • Bachelor's degree inBusiness or a related field
  • Familiarity with CRM software is aplus


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