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Customer Success Manager
2 weeks ago
Job Description:
QatarPetroleum is seeking a dedicated and reliable Customer SuccessManager to join our team in Doha.
As a Customer Success Manager,you will be responsible for building and maintaining strongrelationships with our customers to ensure their success with ourproducts and services.
You will act as a trusted advisor tocustomers, helping them maximize the value they receive from ourofferings.Responsibilities:
- Serve as the main point of contactfor customers, addressing their inquiries and concerns in a timelyand professional manner
- Develop a deep understanding of eachcustomer's business goals and challenges to providetailored solutions
- Proactively engage with customers to ensurethey are utilizing our products effectively and achieving theirdesired outcomes
- Collaborate with internal teams to advocate forcustomer needs and drive product improvements
- Monitor customersatisfaction and retention, taking proactive measures to addressany issues
- Provide regular updates and reports to management oncustomer health and engagement Requirements: 6+ years ofexperience in a customerfacing role, preferably in a technology orSaaS company
- Strong communication and interpersonal skills Ability to work well in a team environment and collaborateeffectively with crossfunctional teams
- Innovative mindset with astrong problemsolving ability
- Bachelor's degree inBusiness or a related field
- Familiarity with CRM software is aplus
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