1st Level Cloud ERP Software Support Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar itialuS Full time

Responsibilities:

  • Provide technical support and assistance to clients.
  • Responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA.
  • Document and track customer interactions and resolutions in the support ticketing system.
  • Collaborate with crossfunctional teams to escalate and resolve complex technical issues.
  • Conduct initial investigations and diagnostics to identify the root cause of problems reported by clients.
  • Assist in the implementation and deployment of WallPost Software's ERP system for new clients.
  • Conduct user training sessions to ensure clients are effectively utilizing the ERP system.
  • Stay uptodate with product knowledge, industry trends, and best practices related to ERP systems and support.
  • Maintain good relationships with the Technical Team and Clients.
  • Assist in testing new releases of ERP systems.
  • Create comprehensive documentation and procedure guidelines for ERP system users.
  • Develop a deep understanding of ERP business practices and procedures.
  • Analyze and troubleshoot reported ERP system issues.
  • Generate and maintain relevant reports.
  • Perform other assigned duties as necessary.

Requirements:

  • Bachelor's degree in computer science.
  • Minimum of 3 years of experience in technical support or help desk role, preferably supporting ERP software.
  • Solid understanding of support desk tools, ticketing systems, and remote troubleshooting techniques.
  • Proficient in providing excellent customer service and maintaining a professional demeanor in challenging situations.
  • Strong problemsolving skills with the ability to analyze, diagnose, and resolve technical issues.
  • Excellent written and verbal communication skills to effectively communicate with clients and team members.
  • Detailoriented and organized with the ability to prioritize and manage multiple tasks efficiently.
  • Ability to work collaboratively in a team environment and independently with mínimal supervision.
  • Knowledge of cloudbased ERP systems and their modules (e.g., CRM, HR, Payroll, finance, inventory, sales, etc.) is highly desirable.
  • Relevant certifications or training in ERP systems and support will be an added advantage.
  • Basic knowledge of HTML and PHP is advantageous.

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What is your Last Drawn Salary
  • Expected Salary?

  • ERP Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar International Medical Company Full time

    We are looking for a results-oriented ERP support specialist with programming and BI tools Experience to successfully integrate and Support our ERP software. You will be collaborating with senior managers to determine which business processes need optimization, enhancing the performance of our IT systems and deploying and implementing suitable ERP solutions...

  • ERP Application Support

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ansar Gallery Full time

    Developing user-friendly functionalities and interfaces. Installing ERP software and ensuring seamless integration with IT systems. Performing diagnostic tests and resolving issues to optimize performance. Providing technical support and training ERP end-users.Salary: QAR2, QAR3,000.00 per monthAbility to commute/relocate: Doha: Reliably commute or planning...

  • Entry-Level Customer Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Boeing Full time

    Manage multiple orders and research lists for specific customersResearch and analyze data to identify trends/issues regarding specific customers.Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations.Customer Care responsibilities assist with the processing of returns and all credits/debit memo...

  • ERP Solution Architect

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Halian International Full time

    Location: Qatar, Doha - Onsite requirementContract Duration: 6 months with possibility of extensionAvailability: Immediately Available or 2 week notice maxCompany Overview:My client is a leading provider of innovative IT solutions, dedicated to delivering exceptional services to their clients globally. We are currently seeking an ERP Solutions Architect to...

  • Oracle Cloud SCM Supply Chain Management Architect UAE orArchitect

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Oracle Corporation Full time

    As an OracleERP Supply Chain Management Functional Consultant, you areprimarily responsible for capturing, analyzing and estimatingcustomer business requirements and translating them into Oracle ERP/ Oracle Cloud ERP solution architecture that fit within thecustomer's business environment and business objectives. You will lead complex functional/process...

  • Cloud Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Canonical Egypt Full time

    Responsiblity:Collaboratingwith engineering and development teams to evaluate and identifyoptimal cloud solutions.Modifying andimproving existing systems.Educating teams onthe implementation of new cloud technologies andinitiatives.Designing, developing anddeploying modular cloud-basedsystems.Developing and maintaining cloudsolutions in accordance with...

  • Sales Specialist Manager Cloud Security Cloud

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Google Full time

    Preferred qualifications: 15 years of experience in cloud-related sales or sales management.Experience managing and developing a team that carries and exceeds strategic business goals, supporting both business and career development.Understanding of the cloud security product ecosystem.Ability to build relationships, promoting to C-level executives across...

  • IT Project Manager Oracle ERP

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    In this role you will be responsible for leading Oracle ERP projects providing functional and technical solutions. You will lead mentor and coach a team of technical leads & Software Engineers involved in the design development and deployment of large mission critical applications. We need your experience in driving innovation to ensure that systems drive...

  • Application Support Lead

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Metazyber Technologies Full time

    Scope of WorkThe Application Support Lead will be responsible for managing and leading the Application Support team in supporting customer's applications. The following roles and responsibilities will be required:· Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are...

  • Software Technical Support

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Advanced Solutions for Information System Full time

    Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issuesLiaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reportingCommunicating and escalating critical...

  • ERP Developer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar HJH Full time

    echnical Skills:- ERP Software Knowledge: Proficiency in one or more ERP systems such as SAP, Oracle, Microsoft Dynamics, Infor, or NetSuite. Understanding of ERP modules like finance, HR, supply chain, inventory, etc.- Programming Languages: Knowledge of programming languages such as Java, C#, Python, SQL, ABAP (for SAP), or PL/SQL (for Oracle).- Database...

  • Techno- Functional ERP Consultant

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Zero one business solution Full time

    Responsibilities:- Stakeholder Collaboration: Work collaboratively with QFZ stakeholders to implement and leverage MS Dynamics 365 using best development and implementation methodologies.- Solution Design and Architecture: Supervise solution design and architecture components.- Project Involvement: Participate in Dynamics 365 implementations throughout all...

  • Techno-functional ERP Consultant

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Metalsa Full time

    Oversee, plan and maintain all operational and enhancement aspects of Microsoft Dynamics 365 (F&O, HR, SCM) Working collaboratively with THE ORGANIZATION stakeholders to implement and leverage MS Dynamics 365 using best development and implementation methodologies. Supervise solution design and architecture components. Participate in Dynamics 365...

  • Techno-functional ERP Consultant

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AMITS-QATAR Full time

    Oversee, plan and maintain all operational and enhancement aspects of Microsoft Dynamics 365 (F&O, HR, SCM) Working collaboratively with stakeholders to implement and leverage MS Dynamics 365 using best development and implementation methodologies. Supervise solution design and architecture components. Participate in Dynamics 365 implementations throughout...

  • Software Developer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar CAREERS AND RESUMES HR CONSULTANCY Full time

    Position:SOFTWARE DEVELOPEREducation: MCA / Bachelor's Degree in Computer science / IT / RelatedExperience: Minimum 3 years of experience in Retail ERP Solutions, LS Retail Support, SAP Support, Dot.NET software development and supportLocation: Doha, QatarRequirements: Knowledge of HTML, CSS, JavaScript, and web development concepts. Strong problemsolving...

  • Techno-functional ERP Consultant

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hot & Cold International Consulting Full time

    1- Techno-Functional ERP Consultant (Microsoft Dynamics 365)Oversee, plan and maintain all operational and enhancement aspects of Microsoft Dynamics 365 (F&O, HR, SCM)Working collaboratively with THE ORGANIZATION stakeholders to implement and leverage MS Dynamics 365 using best developmentand implementation methodologies. Supervise solution design and...

  • Techno Functional Consultant for ERP Finance and

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair Systems Full time

    ERP Finance and Contract Management for our Qatar operations with the following terms & conditions. Techno-Functional Support for all finance Modules, (GL, AP, AR, CM, FA, and SLA ). P2P and O2C Expert, understanding all related process & integration between modules. Technical Expert ( OAF Personalization, Extension, Customization, Workflow, Form...

  • IT Cloud Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Brunel GmbH Full time

    Handle Azure Administration.Manage Assigned IT Infrastructure Projects (new implementations/Enhancement)Deploy and maintain Azure resources and other cloud technologies.Implementation and support for Networking, Databases, Software, and Servers in the Cloud.Design architecture for integrating core infrastructure technologies in support of enterprise...

  • Configuration Software Developer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Job Responsibilities:Translate business requirements into robust and scalable configurations within the ERP system.Develop custom configurations and integration tailored to specific requester needs.Design and implement automation scripts to streamline repetitive tasks and improve efficiency.Analyze system performance and proactively identify areas for...

  • Configuration Software Developer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar International Medical Company Full time

    Responsibilities:Translate business requirements into robust and scalable configurations within the ERP system.Develop custom configurations and integration tailored to specific requester needs.Design and implement automation scripts to streamline repetitive tasks and improve efficiency.Analyze system performance and proactively identify areas for...