User Support Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Northwestern University Full time

Department:
NUQ Info Technology

Salary/Grade:
ITS/75

  • Provides daytoday support and maintenance for Apple based computer labs for instruction, including lab computer configuration management and software installation.
  • Leverages endpoint management technology, primarily JAMF and KACE, for computer configuration management and software deployment.
  • Supports faculty and staff use of roombased and desktopbased videoconference technologies.

Minimum Qualifications and Competencies:

  • Bachelor's degree in computer science, engineering, science, communication, journalism or in a related field.
  • Minimum 3 years of computing support experience and minimum 2 years experience as a project manager of a technical computing effort.
  • Experience in technology training in a university or corporate setting.
  • Excellent writing and spoken communication skills.
  • Demonstrated experience setting up, maintaining, and troubleshooting desktop and laptop computers in the latest Windows and Apple environments.
  • Academic computing lab planning, operations, and server administration experience for MacOS environments.
  • User and classroom support of H.323 videoconference technologies. User support of A/V technologies (projector and LCD display), A/V control system technologies, and videoconference rooms.
  • Demonstrated experience in the use and support of academic learning management systems, such as Canvas
  • Previous experience with technical support of faculty in an instructional environment.
  • Ability to work collaboratively within a team environment, being willing to assist in other areas of IT as required.
  • Demonstrated leadership in projects that are designed for distributed education, media production activities, or course management services.

Preferred Qualifications and Competencies:

  • Advanced degree preferred.
  • CompTIA A+ or Apple Mac Repair Certification preferred.
  • Experience in endpoint management software, such as JAMF or KACE.
  • Experience in managing university computing labs.
  • The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today._


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