Support Officer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time
We are looking to hire a qualified Bilingual Support Officer - Chargeback to join our dynamic team.

  • Check the CRM queues for incoming disputes and analyze them.
  • Maintain the records in dispute register and close the case as per the agreed SLA
  • Check for incoming disputes (ATM/QPAY/NAPS) and act as per the agreed SLA.
  • Validate time out, failed and excess credit transactions based on internal reports/systems and report the credits to QCB.
  • CRM Request needs to be resolved with clear communications and supporting documents need to be shared with stakeholders within the stipulated time
  • Perform Visa and Master card chargebacks.
  • Bachelor's degree mandatory

Job Types:
Full-time, Permanent

Salary:
QAR6,500.00 per month

Education:

  • Bachelor's (required)

Experience:

Charge Back: 2 years (preferred)

Language:

  • Arabic (required)

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