Support Officer
2 weeks ago
- Check the CRM queues for incoming disputes and analyze them.
- Maintain the records in dispute register and close the case as per the agreed SLA
- Check for incoming disputes (ATM/QPAY/NAPS) and act as per the agreed SLA.
- Validate time out, failed and excess credit transactions based on internal reports/systems and report the credits to QCB.
- CRM Request needs to be resolved with clear communications and supporting documents need to be shared with stakeholders within the stipulated time
- Perform Visa and Master card chargebacks.
- Bachelor's degree mandatory
Job Types:
Full-time, Permanent
Salary:
QAR6,500.00 per month
Education:
- Bachelor's (required)
Experience:
Charge Back: 2 years (preferred)
Language:
- Arabic (required)
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