Reservation Executive

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar MTS Globe Full time
Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.

  • Maintain all reservations for all services accurately in our reservation system.
  • Following payments of each booking before arrival a must.
  • Reconfirm bookings with all suppliers internally and externally.
  • Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
  • Advising the availability and rates whenever required.
  • Attending all calls and answer the agents requires.
  • Providing good & reasonable alternatives hotels in the event of no availability of Original request.
  • Communicating with the suppliers to solve the partner's problems.
  • Manage bookings through online reservations system of selective partners
  • Secure all bookings for requested services or provide suitable alternatives if we can't confirm initial request
  • Communicate any arrival irregularity to the partners and assist with inhouse amendments
  • Advise availability and prepare offers including quotations and product descriptions if requested
  • Attending to all calls of clients and suppliers
  • Communicating with other departments internally for excursions, visas, ground handling, sales, and accounts enquiries
  • Yielding, through waiving cancellation charges and cancelling and rebooking reservations, plus manual booking of exclusive offers for other partners
  • Reassure promotional rates are booked at the hotels and accounts is informed accordingly, for exclusive offers (e.g. lastminute clients)
  • Forward confirmations and invoices to all partners (who are on autoinvoicing)
  • Maintain a respectful, ethical, and positive communication and attitude all times.
  • Base all decisions on the benefit of the company and end results required.
  • Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
  • Transfer of knowledge and relevant information with other colleagues as relevant.
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Must be located in Qatar:

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Can speak fluently in Russian language
:

  • 2 3 experience in the Destination Management / Tourism industry or similar
  • Strong knowledge in the Reservation systems.
  • Ability to handle different clients' proposals/projects.
  • Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.
  • Liaise with the Operations Department for other bookings like excursions, transfers, etc.
  • Process bookings, cancellations, amendments, or any other requests or adjustments.
  • Organize, accurate and Excellent Communication Skills
  • Ability to work under pressure and adaptable to a multicultural environment.
  • Can join immediately.

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