PA to General Manager
2 weeks ago
- Managing the GM's schedule, including arrangingmeetings, appointments, leaves, and travel arrangements.
- Handling correspondence, including emails, letters, and phonecalls, and responding on behalf of the GM with owning company,regional office and all other internal or external parties whereverappropriate and needed.
- Preparing reports,presentations, and other documents as required by the GM.
- Acting as a point of contact between the GM and otherhotel staff, guests, and external partners.
- Facilitatingcommunication and ensuring that important information is relayedaccurately and promptly.
- Organizing and coordinatingmeetings, including preparing agendas, taking minutes, andfollowing up on action items.
- Assisting in the planningand execution of hotel events and functions.
- Trackingthe progress of projects assigned by the GM and providing regularupdates to the GM.
- Handling VIP guest arrangements andensuring their needs are met to the highest standards.
- Addressing guest complaints or issues that are escalated to theGM's office.
- Maintaining a high level ofconfidentiality and professionalism regarding sensitive informationand business matters.
- Keeping records of staff issuesbrought to the GM's attention and following up as needed.
- Performing any other tasks or duties as directed by theGM to support the smooth operation of the hotel
QualificationsProactive Attitude:
A proactive approach to anticipate the needs ofthe GM and take initiative without constant supervision. Experienceas a personal assistant or in administrative support roles inhospitality is crucial and a must.
Flexibility:
Willingness toadapt to changing priorities and work hours, including evenings andweekends if necessary
Customer Service Orientation:
A strongcustomer service orientation to assist with guest-related mattersand ensure high standards of hospitality.
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