Policy & Procedures Officer Ground Services

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the role


Implements and maintains the Ground Services Standards and Procedures of QR, adhering to all the laid down Rules and Regulations.


Key accountabilities include:

  • Implement and followup all new developments / updates in accordance to QR Polices and External regulations.
  • Incorporates all new changes from all concerned departments group into the GSM as required.
  • Conducts spots checks with regards to Ground Services Standards and Procedures and submit a summarized report to Policy and Procedures Specialist.
  • Coordinates wherever a new station is to be opened and ensure relevant Baggage resolutions information is collected and distributed to all relevant internal parties (SOSP, Cargo, Catering, RM, etc.)
  • Update and maintain records of documents and forms under Ground Services division used by the airports for passenger and baggage handling procedures, as per document control standards.
  • Prepares and submits to Policy and Procedure Specialist the respective Airport Procedures draft for publication and circulation.
  • Liaise with key departments (Flight Ops, Cargo, Customer Care, DOH HUB Ops, Commercial, Catering, Security) on any changes affecting the GOM/GSM.

Be part of an extraordinary story
your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before.

Qualifications:

About you

Without a Degree:

High School Qualification/ Vocational Qualification /Diploma or Equivalent (Type of Diploma

Based on Role) with Minimum 4 years of job-related experience.

With a Degree:

Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience

Job Specific Skills:

  • Good knowledge about writing Policy and Procedure.
  • Technical writing skills.
  • Command of English language.
  • Intermediate MS office literacy.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.


Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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